GO Selects Agama for End-to-End IPTV Quality Assurance
0
(LINKÖPING, February 8, 2012) - Agama Technologies, the DTV quality assurance
expert, today announces that GO, Malta´s leading telecommunications provider,
has selected a complete Agama DTV Monitoring Solution for its IPTV ecosystem.
The deployed solution will be integrated into existing support tools and
processes across the organization to ensure delivery of high-quality video
services to all ´GO interactive tv´ subscribers.
Part of a constant strive to improve customer experience for all offered
services, GO has run an extensive trial programme for an effective IPTV service
quality monitoring solution. As a result, the telco chose Agama to provide a
tailored video quality assurance solution reaching from the headend all the way
to the point of actual service consumption, giving an unprecedented end-to-end
understanding of the service distribution to each individual subscriber. Through
integration of the solution into existing support tools and processes, across
all support teams, GO anticipates to have a powerful foundation for an efficient
and proactive TV service operation, as well as for a well-informed and cost-
effective customer support.
"As the leading quad-play telecommunications and entertainment company in Malta,
we place great emphasis on the reliability of our services, " says Dr. Michael
Mertsch, Chief Technical Officer at GO. "GO interactive tv was launched last
year and for such an innovative product, it is crucial to ensure that the
customer has a positive experience which he or she will then promote to others.
This is why we took great care in selecting the right partner when it comes to
quality assurance, enabling us to monitor that our systems are flawlessly
delivering HD TV service, and providing our customer service with the right
tools to detect and fix problems efficiently."
"Following a thorough evaluation of different solutions for IPTV quality
assurance, the Agama DTV Monitoring Solution proved to be a smooth fit to GO´s
ecosystem, " says Mikael Dahlgren, CEO at Agama Technologies. "It´s an honour to
again be selected by a leading telco as the preferred choice of quality
assurance partner, and it´s with great pleasure we deliver our trusted solution
and field expertise to support GO in keeping service quality and customer
satisfaction high, as well as operating expenses low."
The real-time video service quality monitoring solution will provide GO with
full insight in the distributed service quality from the headend egress, with
the Agama Analyzer, to each individual subscriber, with the Agama Embedded
Monitoring Solution seamlessly integrated with all deployed Entone Kamai(TM)
Hybrid OTT Receivers. By processing, correlating and presenting massive amounts
of QoE and QoS information, together with service usage and system health,
aggregated from all monitoring locations, the central Agama Enterprise Server
gives instantaneous end-to-end overviews of the delivered video service quality
and shows the extent of any problem and its position in the distribution chain.
With the inclusion of Agama´s Performance Management, a unique strategic
dimension to GO´s quality assurance activities is added by providing advanced
custom reports on refined quality data for service benchmarking, trend analysis,
proactive customer service activities and much more.
Media contacts:
Emelie Svensson
Marketing Communications Manager
Agama Technologies
emelie.svensson@agama.tv
+46 13 240 330
Vanessa Macdonald
Manager Media/PR and Corporate Communications
GO plc
proffice@go.com.mt
+365 21 210 210
About GO
GO is Malta´s first quadruple play operator, a truly converged and integrated
communications and entertainment company with a wide range of services. As
Malta´s leading provider of telecommunications services, GO offers fixed phone,
mobile telephony, broadband internet services, digital TV, in addition to
business-related services like data networking solutions, business IP services,
managed and co-location facilities. GO powers more than 515,000 customer
connections and services - thus making it the largest communications provider in
Malta.
GO has been in the business of communications for the past 30 years and its
major shareholder is Emirates International Telecommunications LLC (EIT), a
joint venture between TECOM Investments and Dubai Investment Group - both part
of Dubai Holding. The remaining shares are traded on the Malta and London Stock
Exchanges. For more information, visit www.go.com.mt.
About Agama Technologies
Agama Technologies provides next generation quality assurance and monitoring
solutions for digital TV and video services. As the first company to provide
complete and proven end-to-end, multi-metric monitoring solutions, Agama
continues to pioneer and innovate. Today, more than 60 telcos, broadband
operators and TV service providers rely on Agama´s solutions to ensure TV
service quality and customer satisfaction. Agama Technologies AB is based in
Linköping, Sweden, and is privately held. For more information,
visit www.agama.tv.
# # #
Agama Embedded Monitoring product brief:
http://hugin.info/138960/R/1583426/495047.pdf
Agama Enterprise Server EX product brief:
http://hugin.info/138960/R/1583426/495028.pdf
Full press release as PDF:
http://hugin.info/138960/R/1583426/495031.pdf
Agama Performance Management product brief:
http://hugin.info/138960/R/1583426/495027.pdf
Mikael Dahlgren, CEO:
http://hugin.info/138960/R/1583426/495043.jpg
Agama Analyzer product brief:
http://hugin.info/138960/R/1583426/495045.pdf
This announcement is distributed by Thomson Reuters on behalf of
Thomson Reuters clients. The owner of this announcement warrants that:
(i) the releases contained herein are protected by copyright and
other applicable laws; and
(ii) they are solely responsible for the content, accuracy and
originality of the information contained therein.
Source: Agama Technologies AB via Thomson Reuters ONE
[HUG#1583426]
