New Avaya Engagement Solutions Bridge Enterprise Requirements With End-User Preferences

SANTA CLARA, CA--(Marketwired - Dec 10, 2014) -

• New solutions serve "Era of Engagement" where effortless, multichannel communications and collaboration increases productivity, profitability, and lifetime team and customer loyalty
• Avaya teams with technology leaders, such as Google, to integrate its communications applications easily into workflows, bridging enterprise-class requirements with customer interaction preferences

Avaya today unveiled new communications solutions that address multichannel communication preferences, while meeting enterprise security, availability, manageability and scalability requirements. The new "Avaya Engagement Solutions" include innovative technologies that connect locations and functions across the enterprise, integrate communications-enabled applications into workflows and support the seamless migration from desk to mobile. Avaya, together with its expanded partner ecosystem, which today now includes Google (see related news) is ushering in a new "Era of Effortless Engagement," where natural communications preferences co-exist with enterprise requirements to forge deeper connections between people, and unlock higher levels of productivity and profitability.

WATCH: Avaya CMO, Andy Cunningham, talks about the "Era of Effortless Engagement"

"With communication at the heart of so much employee and customer frustration, building engaged organizations is the number one challenge for 21^st century business," said Kevin J. Kennedy, CEO, Avaya. "Business needs to empower people with technology and services to communicate effectively and effortlessly in the workplace -- with each other and with customers. For more than two decades, Avaya has pioneered business communications, and as the world ushers in a new era of engagement, our solution portfolio is again a step ahead, addressing all modern user preferences with the proven reliability, performance and manageability global Fortune 500 companies depend on for success."

Avaya Engagement Environment Helps Add More Communications Functionality to Applications

Among the new and enhanced solutions announced today, the Avaya Engagement Environment enables the simple combination of communications capabilities with the business applications used every day by various departments and groups. These merged applications can be integrated into workflows and published as a service to speed more meaningful, informed connections and improve customer and team outcomes. Thus, customer and team engagement can become inexorably linked as the backbone for competitive advantage in both the current and future business climate.