Pegasystems Named a Leader in Real-Time Interaction Management by Top Analyst Firm

CAMBRIDGE, MA--(Marketwired - July 29, 2015) - Pegasystems Inc. (NASDAQ: PEGA), the software company empowering the world's leading enterprises with strategic business applications, today announced that Forrester Research has named Pegasystems a leader in the new The Forrester Wave™ report evaluating Real-Time Interaction Management (RTIM) solutions. Forrester ranks Pegasystems with the highest score in the 'current offering' category and as one of only two vendors positioned as a leader.

In the report, The Forrester Wave™: Real-Time Interaction Management, Q3 2015 (1), Forrester evaluated 35 different criteria for vendors of RTIM, which the firm defines as: "Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints."

Forrester makes the following observations in the report: "Merging powerful analytics with business rules management, Pegasystems has expanded its next-best-action capabilities from the contact center to address sales, service, and marketing channels." The report continues: "References from the growing Pega Customer Decision Hub user base represent some of the largest RTIM environments in this study and provide favorable reviews for customer data management, recommendation engine functionality, and offer optimization."

This report follows a string of recognition from industry analysts for what Pega believes is its distinctive end-to-end customer relationship management (CRM) applications. Pega was recently named as a leader in Forrester Research's, The Forrester Wave™: CRM Suites for Large Organizations, Q1 2015 (2) and Gartner's Magic Quadrant for the CRM Customer Engagement Center 2015 (3); and was included in Gartner's Magic Quadrant for Multichannel Campaign Management 2015 (4).

Pegasystems leverages sophisticated analytics and business rules in real time, which constantly evaluate the context of each customer interaction with predictive insights. It then balances those insights with business goals to dynamically recommend the most relevant action, offer, content, and channel. This Next-Best-Action capability enables businesses to better engage customers with the right message at the right time on the right channel to drive better brand experiences and enhance the lifetime value of each customer.