Avaya Recognized by TSIA for Achieving Operational Best Practice Certification

SANTA CLARA, CA--(Marketwired - Feb 1, 2016) -

• Avaya Receives TSIA Rated Outstanding, Assisted Support North America Certification
  
  
• Rigorous certification awarded after Avaya met more than 165 best practices criteria developed by TSIA, received validation by 50 leading technology companies, and passed a rigorous onsite audit conducted by seasoned service executives
  
  

Avaya, a global leader in business communications software, systems and services, today announced that it has achieved the TSIA Rated Outstanding, Assisted Support North America Certification as part of TSIA's Operational Best Practices certification program.

Click to Tweet: Avaya Achieves TSIA Operational Best Practice Certification

The Operational Best Practices (OBP) program, conducted by the Technology Services Industry Association (TSIA), is a rigorous certification process that inspects the capabilities of an organization across all relevant aspects of their operation on behalf of their customers. This detailed audit allows these organizations to ensure that they are delivering outstanding customer support at the channel, center, region, and global level. The TSIA Rated Outstanding certification is designed to target recognition within a single area of strength, such as a single support operation location and/or a specific mode of support.

As a result of their completion of the Operational Best Practices program, Avaya has achieved the TSIA Rated Outstanding, Assisted Support North America Certification for delivering excellence across all significant modes of technical support. Certification recognizes that Avaya support people, processes and technologies will help customers get the most from their technology investment. Achieving certification meant that Avaya had to meet over 165 best practices criteria developed by TSIA, receive validation by 50 leading technology companies, and pass a rigorous onsite audit conducted by seasoned service executives who confirmed the company's commitment to excellence in service operations. 

Quotes:
"We are proud to honor Avaya for completing the Rated Outstanding Assisted Support certification process. Our Operational Best Practices certification programs are a comprehensive way for organizations to measure their ability to support customers from the people, process, and technology perspective, and at the same time establish themselves as an industry leader in Assisted Technical Support. By receiving this certification, Avaya has not only demonstrated a willingness to test their capabilities against a rigorous process, but they have done so on behalf of a company-wide dedication to customer satisfaction."