ISS Turns to IBM Watson IoT to Transform Management of 25,000 Buildings Worldwide

Global Leader in Facilities Management Taps Insight from Sensors and Devices to Put the 'Human Touch' into Buildings

ARMONK, New York, NEW YORK and COPENHAGEN, Denmark, June 30, 2016 /PRNewswire/ -- ISS, ISS A/S (ISS.CO, ISS DC, ISSDY), a leading global provider of facility services, has signed a commercial agreement with IBM (NYSE: IBM) to use the power of Watson IoT to transform the management of over 25,000 buildings around the world.

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Headquartered in Copenhagen, ISS is one of the world's largest private employers with over half a million staff managing everything from concierge to cleaning, catering to technical maintenance for thousands of high profile clients including Rolls-Royce, Nordea, Novartis and the UK's Royal Air Force.

Through the new agreement, ISS will tap IBM's Watson IoT platform, consulting and advanced facilities management technologies to transform the services it provides to building owners and users around the world with the goal of making buildings more personalized, intuitive and user-friendly.

Working with IBM, ISS will integrate and analyse data from millions of devices and sensors embedded into buildings including doors, windows, chairs, meeting rooms, dispensers and air conditioning systems. Data will be uploaded onto IBM's Watson IoT cloud platform and cognitive computing technologies will learn from this data helping ISS optimise its services as well as furthering its understanding of how people use buildings, thereby creating new opportunities for innovation.

For example, sensors in doors and entrance areas can tell a real estate manager how many people are in a building at any one time and sensors on plate dispensers can inform kitchen staff of how many people are still likely to need to eat – helping staff to prepare the right amount of food and avoid wastage. Sensors in meeting rooms, chairs and tables not only help building managers better manage room occupancy and cancel unwanted room bookings, but also inform service staff when a room needs more refreshments or requires cleaning.