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freenet AG and Capita enter strategic partnership for the development of customer service towards customer excellence and digitalisation

DGAP-News: freenet AG / Key word(s): Miscellaneous/Contract
freenet AG and Capita enter strategic partnership for the development of
customer service towards customer excellence and digitalisation

21.11.2016 / 09:43
The issuer is solely responsible for the content of this announcement.

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freenet AG and Capita enter strategic partnership for the development of
customer service towards customer excellence and digitalisation

- Seven-year contract signed with Capita for taking over business
processes in customer service

- Transfer of around 650 customer service inhouse employees from
mobilcom-debitel GmbH to Capita

Büdelsdorf, 21 November 2016 - mobilcom-debitel GmbH, a wholly owned
subsidiary of freenet AG [ISIN DE000A0Z2ZZ5], today signed a contract with
Capita Customer Services (Germany) GmbH, Berlin, for taking over the
customer service business processes of mobilcom-debitel GmbH. Capita is one
of the leading European outsourcing providers for customer management and
digitalisation with 75,000 employees at 500 locations worldwide. The
strategic partnership which will run for seven years is intended to promote
the customer-oriented digitalisation of mobilcom-debitel's customer care
processes. From 1 March 2017, Capita will be responsible for comprehensive
customer services of mobilcom-debitel GmbH, including the related IT
infrastructure and take over around 650 inhouse employees from customer
service as well as the site in Erfurt. The existing individual labour
contracts of the employees concerned will continue to exist with comparable
conditions. The transaction is subject to the customary regulatory
approvals.

"By means of Capita's international expertise we intend to become more
flexible and independent in an increasingly digitalised world. In the
foreground we do not focus on cost savings but on strengthening our
customer service positioning in order to meet future customer needs more
directly", explains Joachim Preisig, Chief Financial Officer of freenet AG.
"Moreover, the aim of the agreement with Capita is to enhance our digital
lifestyle strategy in customer service. Among other things, we will
therefore focus on the expansion of digital channels to consistently
develop the customer service of mobilcom-debitel GmbH towards customer
excellence", adds Birgit Geffke, Head of Customer Care at mobilcom-debitel
GmbH.

Investor Relations Contact:
freenet Aktiengesellschaft
Investor Relations
Deelbögenkamp 4c
22297 Hamburg
Phone: +49 (0) 40 / 513 06 778
Fax: +49 (0) 40 / 513 06 970
E-Mail: [e-mail]


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21.11.2016 Dissemination of a Corporate News, transmitted by DGAP - a
service of EQS Group AG.
The issuer is solely responsible for the content of this announcement.

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Language: English
Company: freenet AG
Hollerstraße 126
24782 Büdelsdorf
Germany
Phone: [phone]
Fax: [phone]
E-mail: [e-mail]
Internet: www.freenet-group.de
ISIN: DE000A0Z2ZZ5, DE000A1KQXU0
WKN: A0Z2ZZ , A1KQXU
Indices: TecDAX
Listed: Regulated Market in Frankfurt (Prime Standard); Regulated
Unofficial Market in Berlin, Dusseldorf, Hamburg, Hanover,
Munich, Stuttgart, Tradegate Exchange


End of News DGAP News Service
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522709 21.11.2016