Frost & Sullivan Lauds incadea on improving customer Experience

incadea's 360-degree customer centric model enable the global automotive leader to provide tailor made and efficient customer service.

LONDON, Nov. 22, 2016 /PRNewswire/ -- Based on its recent analysis of the automotive cloud-based dealer management solution (DMS) market, Frost & Sullivan recognizes with the 2016 Europe Frost & Sullivan Award for Customer Service Leadership. incadea, A Cox Automotive Brand stands out in the market for its aggressive global expansion strategy and DMS customization, which have enabled it to deliver superior customer service. Having supplied enterprise software solutions and services to global automotive original equipment manufacturers (OEMs) and dealers/retailers for more than 15 years, incadea is in a position to offer high levels of customer satisfaction.

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incadea addresses the needs of the automotive retail industry by offering global solutions with state-of-the-art innovation and local execution capabilities. Products include dealer management, business intelligence, and CRM based on the latest Microsoft Dynamics technology. Through continuing global expansion, incadea serves more than 90,000 end users in more than 3,500 dealerships in 90 countries across the globe. Headquartered in Germany, incadea has offices in Austria, The Netherlands, Greece, Spain, Portugal, Russia, China, Japan, India, Taiwan, Turkey, the UAE, Mexico, and New Zealand. The Group has a network of worldwide certified channel partners, and its range of blue chip customers include over 50 OEMs such as BMW, Toyota, Volkswagen, Peugeot/Citroën, Ford, Scania, General Motors, and Mercedes-Benz.

"incadea's business consultants work together with the customers on addressing the project objectives and goals. Customised solutions are designed based on the best practice and knowledge base to meet the business expectations," said Meena Subramanian, Research Analyst at Frost & Sullivan. "The team then brainstorms tailor-made solutions and alternatives, leveraging incadea's best practices and global knowledge base."

The awarded global vendor has implemented solutions for multi-franchise dealerships that can maintain and monitor different OEMs' vehicle-related information and transactions using a single DMS. Weekly, monthly, quarterly, mid-year, and yearly reports and performance indicators for respective OEMs can be retrieved easily, enabling economy of scale.