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    Pindrop  657  0 Kommentare Phoneprinting Recommended in Latest Report "Don't Let the Contact Center Be Your 'Achilles Heel' of Fraud Prevention" by Gartner

    New Report Cites Pindrop for its Phoneprinting(TM) Solutions

    ATLANTA, GA--(Marketwired - March 24, 2017) - Pindrop, the pioneer in voice security and authentication, is included in Gartner's most recent analyst report titled, "Don't Let the Contact Center Be Your 'Achilles Heel' of Fraud Prevention". The report sheds new light on the category and cites Pindrop for its Phoneprinting(TM) solutions used to fight contact center fraud. Gartner recommends that "security and risk management leaders should invest now in fraud prevention technology and strategies to protect their enterprises from increasingly sophisticated attacks".

    In the first section of the report titled "Caller ID Is Dead: Don't Trust That Number Without Phoneprinting" Gartner recommends to "partner with contact center leadership or third-party providers to implement fraud-prevention-based phoneprinting technology to improve customer authentication and reduce call times for legitimate customers, while identifying high-risk calls for appropriate scrutiny." Pindrop's Phoneprinting(TM) technology helps identify, locate and authenticate phone devices uniquely from the call audio, thereby detecting fraudulent calls as well as verifying legitimate callers.

    Three key findings from Tricia Phillips and Jonathan Care, Gartner analysts and co-authors of the report:

    • Neglected in the fight against fraud, contact centers are often the weak link in omnichannel organizations.
    • By 2020, 75 percent of omnichannel customer-facing organizations will sustain a targeted, cross-channel fraud attack with the contact center as the primary point of compromise.
    • The technologies and techniques available to detect and prevent contact center fraud and omnichannel fraud have reached a maturity point that justifies and integration for most organizations that have the need to mitigate contact center fraud.

    "For years we have been tracking the increase in fraud call rates and have seen fraud exposure costs skyrocket during this time. Last year we analyzed more than 500 million calls and witnessed more than a 100 percent increase in fraudulent activity," said Vijay Balasubramaniyan, CEO and co-founder of Pindrop. "The contact center is under attack and our solutions are currently helping some of the biggest banks, insurance and retail companies reduce fraud exposure and provided a better authentication experience for their valued customers."

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    Pindrop Phoneprinting Recommended in Latest Report "Don't Let the Contact Center Be Your 'Achilles Heel' of Fraud Prevention" by Gartner  Pindrop, the pioneer in voice security and authentication, is included in Gartner's most recent analyst report titled, "Don't Let the Contact Center Be Your 'Achilles Heel' of Fraud Prevention". The report sheds new light on the category and …