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CDC Launches Sales of Pivotal CRM in India Through Its Franchise Partner Program Leading India-Based Person-to-Person Outsourcing Services Company to Implement Pivotal CRM Last update: 7:30 a.m. EST Dec. 18, 2007Print E-mail RSS Disable Live Quotes ATLANTA & HONG KONG, Dec 18, 2007 (BUSINESS WIRE) -- CDC Software, a wholly-owned subsidiary of CDC Corporation and a provider of industry-specific enterprise software applications and business services, announced today the launch of Pivotal CRM sales in the India market through its new franchise partner, CDC CRM Solutions Private Ltd. As previously announced, CDC Software earmarked $20 million for investment in channel partners worldwide. CDC Software has taken a 19 percent ownership stake in CDC CRM Solutions Private Ltd. and the company will exclusively sell Pivotal CRM in India. CDC CRM Solutions has successfully completed its first sale of Pivotal CRM to TTK Services, a leading person-to-person outsourcing company headquartered in Bangalore, India. TTK Services is part of TTK Group of India, a 77 year old diversified conglomerate. TTK Services is a pioneer in the person-to-person outsourcing industry through two brands called, "YourManInIndia," a complete concierge service that manages tasks in India on behalf of their expatriate India clients and "GetFriday," a virtual assistance service that helps clients worldwide with a variety of tasks such as research, web monitoring, making appointments and even providing wake-up calls. Pivotal CRM is one of the most comprehensive enterprise CRM solutions on the market today and is widely deployed in the services industries where clearly differentiated customer experiences are critical to a company's competitiveness. The Pivotal CRM solution covers the full spectrum of Customer Lifecycle Management that includes sales, marketing, service automation, partner management, and analytics with access available over the web, portal solutions, PDAs, SmartPhones, Blackberry devices and mobile phones. Pivotal CRM provides comprehensive industry-specific functionality along with a flexible architecture to quickly replicate unique business processes for a customer thereby reducing deployment time and total cost of ownership. "Companies can leverage Pivotal CRM to help optimize efficiencies, enhance customer service, improve brand loyalty and accelerate business growth," said Nagaraja Prakasam, managing director of CDC Software's operations in India. "We expect that Pivotal CRM will not only help TTK Services accomplish these results, but also build competitive advantage in their industry." Shubho Bhattacharya, chief executive officer of CDC CRM Solutions Pvt. Ltd, said, "As the franchise partner of CDC Software in India, we are excited about the many new opportunities we are seeing for Pivotal CRM in our country. As the CRM market in India matures, we believe a system that can be deployed quickly, provide flexibility to change as the business grows, and provide immediate access to critical customer information via the Internet, PDAs, Smartphones and mobile phones, will enjoy success in this market. We are exclusively selling Pivotal CRM because we believe Pivotal CRM is clearly the best solution for businesses in India." Sunder Prakasham, director, TTK Services Pvt. Ltd. said, "We have different business units targeting different clientele and each of them has unique business process. The ability to adjust our service offering according to changing customer needs and dynamic business environments will be a key competitive differentiator for the future. Our company is also focused on creating a knowledge base and improving the efficiency of our sales cycle. We selected Pivotal CRM because the system meets all of our criteria." |
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| aus der Diskussion: | CDC Corporation Informations Thread |
| Autor (Datum des Eintrages): | chinadotcom (18.12.07 15:08:47) |
| Beitrag: | 4,518 von 4,866 (ID:32803201) |
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