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eMamba International Corp. (EMBA) Appoin09/20/2011 @ 9:21AM eMamba International Corp. (PINK SHEETS: EMBA), a leading provider of cloud business management software and after-sales customer care services, today announced the appointment of Derek Suzuki to its Board of Directors. Mr. Suzuki is currently the Director of Customer Services at Getac Technology Corporation. A veteran sales, marketing and customer-care professional, he has more than 16 years of experience designing and running retail and consumer-direct programs aimed at improving customer satisfaction and driving revenue increases. The list of Fortune 500 retailers and manufacturers he has served includes Walmart (Sam's Club), Costco, VIZIO, Circuit City, CompUSA, Best Buy, Best Buy Canada and Future Shop. "eMamba is proud to have Derek join our board of directors," said Glen Huang, eMamba's President and CEO. "We believe that his depth of experience in after-sales customer care services, together with his exceptional background as a senior manager, makes him uniquely suited to contribute to our growth and success." "I'm very honored to have been selected by eMamba to join their board," said Mr. Suzuki. "eMamba is revolutionizing the delivery of customer care by combining cloud-based ERP and CRM software with after-sales customer services. I'm excited at the prospect of working closely with their talented executive team to help them execute their strategic plan. I'm also looking forward to introducing eMamba to major manufacturers and retailers as I firmly believe these consumer-focused organizations will benefit from eMamba's comprehensive, fully integrated customer-care solution. In his current position as the Director of Customer Services at Getac, Mr. Suzuki is responsible for all technical services and customer programs and has led improvements in customer satisfaction and cost management. Previously, he was Vice President of Client Services at Alorica, responsible for designing and integrating strategic services for retail and OEM/ODM accounts, including Sam's Club, Costco, VIZIO, Assurant, Asia Audio Technologies and Am Tran. Among his accomplishments, Mr. Suzuki increased returns-management revenue by 25% and won a services contract with the largest specialty consumer electronics retailer in America. Mr. Suzuki also held several Senior Director positions at eMachines and later Gateway, following the merger of the two companies. During this period, he worked extensively with leading retailers, including Best Buy, Circuit City, CompUSA, Best Buy Canada and Future Shop. As eMachine's Senior Director of Services for North America and Senior Director of International Services (positions held concurrently), he designed customer-care programs for retail and consumer-direct services in North America, Europe and Japan. In Japan, he led the implementation in just six weeks of a fully operational, full-service customer-care program for desktop computers; the program included a call center, reverse logistics and the resale of refurbished goods. Other accomplishments at eMachines included the rollout of a notebook support program in the United Kingdom and the generation of alternative-service revenue across all markets through extended service plans, out-of-warranty support and part sales. As Senior Director of Retail and Direct Services at Gateway, Mr. Suzuki was responsible for customer care services in the U.S. and Canada. In this role, he implemented new notebook service programs and customized system integration, resulting in a 66% reduction in product returns and savings of more than $20M million annually. He also reduced consumer direct returns by 50% and saved $1 million (while simultaneously improving customer satisfaction) by changing service options and ensuring adherence to process. Mr. Suzuki was a member of Gateway's cross-functional "Operational Excellence" team, reporting and presenting improvements to executive management. At Image Systems, Mr. Suzuki served as Vice-President of Client Services. In this role, he helped expand sales by almost 900% in the company's U.S. and Puerto Rican operations. His areas of responsibility included reverse logistics, depot repair, spare parts management and retail and OEM relations. As Ingram Micro's Business Development Manager for Select Source, Mr. Suzuki orchestrated sales, marketing and operational improvements that increased the company's revenues from $18 million to $285 million in three years. Mr. Suzuki holds a Bachelor of Arts in Radio, Television and Film, with an emphasis on production management, from California State University. Contacts: eMamba International Corp. Investor Relations 1.800.540.6506 contact@vanguardir.com www.emamba.com |
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