|
PWC Kooperation??? Habe gerade diese MEldung gefunden, irgendwie macht es den ANschein als würde PWC jetzt mit ASKJ Kooperieren... ist eh erstaunlich das mal von diesem genialen Deal mit ALIF nach der Bekanntgabe nie wieder was gehört hat.... --------------------- Tuesday March 7, 7:05 am Eastern Time Company Press Release Ask Jeeves and PricewaterhouseCoopers Form Relationship to Deliver Comprehensive HR Customer Service Relationship Expands the Global Reach of Jeeves Live and Jeeves Answers Through PricewaterhouseCoopers` Extensive Client Base EMERYVILLE, Calif.--(BUSINESS WIRE)--March 7, 2000-- Ask Jeeves, Inc. (Nasdaq:ASKJ - news) today announced a global alliance with PricewaterhouseCoopers, the world`s largest professional services organization. Through this relationship, PricewaterhouseCoopers intends to make Ask Jeeves` suite of corporate services available to employees who access human resources and benefits programs through PricewaterhouseCoopers. Jeeves Answers, Ask Jeeves intuitive question answering service, and Jeeves Live, its live help technologies, will become part of PricewaterhouseCoopers` standard HR outsourcing service to provide the firm`s more than 100 current clients with a comprehensive online employee interaction solution. PricewaterhouseCoopers intends to deploy Ask Jeeves to help employers improve HR customer service and satisfaction, reduce support costs and enhance the online experience of employees who access their benefits and other HR services over the Internet. Jeeves Answers will provide an intuitive, natural language method of answering frequently asked HR questions such as ``How can I take a loan from my 401(k)?`` ``How do I change my W-4 withholding?`` or ``How do I get healthcare coverage for my new baby?`` Jeeves Answers delivers information in response to these and hundreds of other questions rather than requiring employees to search through an on-line help guide or cumbersome HR facility. By providing round-the-clock access to questions, PricewaterhouseCoopers believes that Jeeves Answers can supplement existing call center, voice and Web applications. Once deployed, Jeeves Live will enable employees to access PricewaterhouseCoopers` customer service representatives on-line and in real-time via ``live help dialogue boxes`` that enable text-based communication. By making it possible for employees to ``speak`` with HR specialists during Web sessions, Jeeves Live will provide an interactive Web experience. Jeeves Live also allows employees logging in from home on a single phone line to remain on line and resolve their issues quickly, instead of requiring them to log off their computer and call HR. Through Jeeves Insight, Ask Jeeves` analysis and tracking tool, Ask Jeeves will enable PricewaterhouseCoopers and its clients to gather usage information. This data reporting service can aggregate the online questions, language and selections of users to gain insight into their needs and interests. Ask Jeeves will analyze frequently asked questions and provide detailed online reports that PricewaterhouseCoopers may use to provide a better resource for its clients. These new services offer intuitive HR customer service and technology to PricewaterhouseCoopers` more than 100 HR outsourcing clients. As more and more companies move toward employee self service and Web-enabled HR, PricewaterhouseCoopers believes that Ask Jeeves` services will enhance the high-quality customer care PricewaterhouseCoopers` clients can deliver to their employees online. In addition, employees benefit from an increasing number of convenient tools and options to help them find the information they need regarding employer-provided programs. ``Our goal is to help employers manage the customer experience of their employees, anywhere, anytime,`` said Ed Kimura, global e-business leader for PricewaterhouseCoopers Global HR Solutions. ``By working with Ask Jeeves, we can provide a richer customer experience and a higher level of personalized customer care no matter what channel an employee chooses to access our services. Ask Jeeves and PricewaterhouseCoopers expect this global relationship to enhance the quality of the online experience and encourage greater employee self-sufficiency, while simultaneously cutting the cost of HR customer care.`` ``We see the relationship with PricewaterhouseCoopers as a key milestone as we expand the Ask Jeeves` Corporate Service worldwide,`` said Ask Jeeves` president and CEO Rob Wrubel. ``PricewaterhouseCoopers` selection of Ask Jeeves` Corporate Service demonstrates our ability to deliver comprehensive e-business solutions by combining intuitive self-service and live agent interaction.`` PricewaterhouseCoopers HR Outsourcing Services PricewaterhouseCoopers` end-to-end solution for HR, benefits and payroll provides a comprehensive HR solution that includes HRIS systems, Internet applications, data management, customer service, life-event processing, compliance and communications fulfillment. By outsourcing transactional and administrative functions to PwC, more than 100 companies have realized better, faster, cheaper service while focusing more effectively on strategic initiatives. The Ask Jeeves relationship is the latest enhancement to PricewaterhouseCoopers` suite of outsourcing services that has continuously evolved over the last 12 years. About Ask Jeeves Corporate Services Group Companies use Jeeves Search, Jeeves Answers, Jeeves Advisor, Jeeves Live and Jeeves Insight to increase sales, reduce offline support costs and improve customer loyalty. The Ask Jeeves Corporate Services Group provides customers with real-time personal services including natural-language question answering, intelligent advisor, live help technologies, popularity-based automated search, and reporting analytics. About Ask Jeeves, Inc. Ask Jeeves has developed and deployed an online personal service infrastructure to provide real-time access to information, products and services. Ask Jeeves provides its online personal service infrastructure through its Corporate Service Group, which develops customized services for corporate Web sites to help companies convert shoppers to buyers, reduce support costs, understand customer preferences and improve customer retention, and through its Web Properties and Syndication Group, which delivers potential customers to corporate Web sites through Ask.com, DirectHit.com and its syndication services. For more information visit http://www.ask.com or call 510/985-7400. About PricewaterhouseCoopers PricewaterhouseCoopers (www.pwcglobal.com) is the world`s largest professional services organization. Drawing on the knowledge and skills of more than 150,000 people in 150 countries, we help our clients solve complex business problems and measurably enhance their ability to build value, manage risk and improve performance in an Internet-enabled world. PricewaterhouseCoopers` Global HR Solutions helps companies manage their worldwide workforces by providing insight and analysis, together with strategy, tactics and implementation. The practice`s global network of professionals works in multidisciplinary teams located in more than 80 countries to bring relevant business, industry and technical experience to each client engagement. Services include business process reengineering, global shared services and outsourcing solutions, systems integration, data warehousing, compensation and benefits consulting, expatriate management, labor consulting and performance measurement. Note to Editors: Ask Jeeves is a registered trademark of Ask Jeeves, Inc. Ask Jeeves for Kids and Ask.com are trademarks and service marks of Ask Jeeves, Inc. Other trademarks and brands are the property of their respective owners. The name PricewaterhouseCoopers is one word, with upper case P, uppercase C and all other letters in lower case. PricewaterhouseCoopers refers to the member firms of the worldwide PricewaterhouseCoopers organization. |
|
| aus der Diskussion: | Artificial Life XVIII Fundamentals |
| Autor (Datum des Eintrages): | Lazarus (29.03.00 15:17:49) |
| Beitrag: | 68 von 246 (ID:716514) |
| Alle Angaben ohne Gewähr © wallstreetONLINE | |