Funktioniert bei euch der Nasdaq-Future von Quote.com???? - 500 Beiträge pro Seite

[bbakee]

Bei mir tut sich seit 16.08 Uhr nichts mehr.
In den letzten Tagen hatte ich öfter mal Ausfälle, auch "springt" mich die Seite ständig an, obwohl ich in einem anderen Fenster vom Explorer bin....

[arthur_trader]

quote.com hat massive server probleme

Firstly, I`d like to thank you for your patronage and apologize for the
recent performance issues.

We have dedicated all of our Continuum resources to resolve the current
performance and reliability problems that exist with our QCharts service.
Due largely to the increased volume generated by the decimalization of the
exchanges, we have hit a hurdle with Continuum`s ability to scale during
highly active markets or when operational issues otherwise disrupt the
service.

We are in the middle of a focused project to permanently resolve these
issues which is the number one priority within the Lycos Finance Vertical.
The purpose of this project is to scale Continuum to handle the increase in
data flow due to decimalization, to improve the performance of the servers
and to increase the reliability of our service. We will see the bulk of
these benefits delivered over the next two weeks.

There will also be an ongoing effort to further enhance the architecture of
Continuum to meet the increased demand for data, reliability and performance
from this product. This effort will address the many issues that we are
currently experiencing within the demand for our service.

What has been done:

1) Over the past month we have made marked improvements in the
performance capacity of out Quote services. The benefits of these
enhancements have unfortunately been negated by the tremendous increase in
data being handled by the servers caused by decimalization. The increased
volume of bid/ask data being sent by the exchanges due to decimalization
requires approximately FOUR times as much data to be processed by our
servers.

2) Increased staffing on the Continuum development team, supporting the
QCharts product line, allows us to execute faster on these performance
issues.

What`s coming up:

1) An additional Continuum Server farm will be spun up within three weeks.
This will increase capacity by approximately 50%.

2) Incremental performance, scalability and reliability improvements will be
released over the next two months, starting this weekend. These additional
enhancements will not be counteracted by sudden increases in data as they
have in the past, although we do expect continued natural gradual increase
of data flow.

3) We have engaged a new Director of Client Services, who will be tasked
with improving the level of support and communication within our customer
base. This we believe will assist us to enhance service levels as the
changes are introduced.

4) We are looking into the pricing of our services to insure that heaviest
consumers of data are paying their way without impacting the majority of
consumers who use our service. We are seeing a minority of customers
requesting large volumes of data, which is being served at the same rate
that we charge the normal user of QCharts. This is inherently unfair on the
majority of our customers and we intend to address this imbalance.

5) We will be addressing an immediate issue with the volume of option data
that is being drawn by a small percentage of our customers, which is
impacting our ability to deliver quote data to large bulk of our customers.
This will be in the form of a filter that will throttle our delivery of
options bid/ask data only during heavy market sessions. This will insure
that we meet the needs of the majority, whilst protecting the availability
and
performance of our service.

6) We will be embarking on a plan that will prevent users from needing to
switch between servers. In the past, this has led to tremendous difficulty
for us to balance the farms and you, the customer, end up with a service
level that is far below expectation. We are telling you of our intention to
do this up front, because we believe that you pay us to manage the overall
service. We hope that you understand our position. Once this change is
rolled
out it will allow us to deliver a significantly improved level of service.

We apologies for the length of time that it has taken to address the
numerous questions that were raised over the last two days, as it was
important that we investigated the root cause of the issues encountered. In
the event that you have any questions related to the above, please feel free
to contact client services at Quote.com who will be able to assist you.

We appreciate your patronage and are working hard to provide you with the
best level of service at a very affordable price.

Regards,
Steven Killeen
President
Terra Lycos(US)

[bitterblue]

@ bbakee
Ist bei mir auch oft so - da hilft nur neu laden, sobald sich das Ding aufhängt. Gibt schlimmeres.

bitterblue

[bbakee]

Hoffentlich kriegen sie das bald wieder hin...
Ansonsten ist es nämlich eine sehr gute Seite, finde ich jedenfalls.