Cohesity Wins NorthFace ScoreBoard Award(SM) for Top-Rated Customer Service and Support

SANTA CLARA, CA--(Marketwired - Nov 8, 2017) - Cohesity, the pioneer of hyperconverged secondary storage, announced it has received the NorthFace ScoreBoard Award(SM) from Omega Management Group Corp and Customer Relationship Management Institute (CRMI) for excellence in customer service and support in 2016. Since 2000, the award has been presented annually to companies who, as rated solely by their customers, exceeded expectations in customer satisfaction during the prior calendar year.

Cohesity is intensely focused on supporting customers who are making the leap to hyperconverged secondary storage, working hand-in-hand to solve specific technical issues as well as adding new capabilities to help them achieve maximum cost savings and management efficiency. The Cohesity support team partners with customers throughout their entire journey - from first proof-of-concept to deployment and maintenance - and is deeply invested in the success of every deployment.

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News Facts

• Omega's CX Playbook Strategy(SM) methodology measures customer satisfaction and loyalty levels on a five-point scale (or equivalent) at least four times during the calendar year in such categories as technical support, field service, customer service, and account management. The NorthFace ScoreBoard Award(SM) recipients are companies who, based solely on survey responses from their customers, achieved a 4.0 or above out of a possible 5.0.
• Cohesity achieved an average survey rating of 4.8 for the past year, placing it solidly in the winners' category for delivering customer satisfaction. The company takes a fully customer-driven approach to developing and delivering its secondary storage solutions, and this award validates how effective this has been in delivering customer satisfaction and value.
• Customer obsession is a driving principle enshrined in Cohesity's five core "RADIO" values (Respect, Attitude, Delivery, Integrity, and Obsession). No project ever takes place in a vacuum, and instead, every initiative is viewed in the context of how it will ultimately benefit the customer.