Loot Crate Achieves Explosive Growth on NetSuite

Innovator in Subscription Fandom Finds Flexibility and Success Through Collaboration with NetSuite

LAS VEGAS, April 25, 2018 /PRNewswire/ -- SUITEWORLD18 -- Loot Crate, the worldwide leader in fan subscription boxes, has implemented NetSuite to manage the rapid growth it's undergone in just five years. With NetSuite, Loot Crate has a unified and flexible platform to scale with its growth and handle the complex requirements of its business model.

Ranked #1 on the 2016 Inc. 5,000, and named the fastest growing company in the U.S., Loot Crate is a fan commerce and subscription business delivering themed crates to the world's most passionate fans. By partnering with more than 250 licensors in sports, entertainment, anime and video games, Loot Crates offer exclusive collectors' items, from apparel to unique fan experiences to action figures. Loot Crate has delivered over 14 million crates to subscribers in 35 territories globally since it was launched in 2012. To manage the increasing business complexity presented by rapid subscription growth - two warehouses, more than 5,000 active SKUs, and in-house kitting and assembly - Loot Crate selected NetSuite.

"Our success has been built on a unique business model that pairs fandom with the customer experience," said Erich Gazaui, CIO at Loot Crate.  "Our customers, called Looters, can subscribe to a crate that specifically speaks to their fandom, but they won't know what items are going to be included until the crate arrives. This creates anticipation, surprise and excitement and has enabled us to create a tight knit community that is rapidly growing. With our high volume of transactions and revenue model, getting the right systems in place was critical to our continued growth."

NetSuite has provided Loot Crate with the flexibility and scalability required to support its business model, which is based on recurring billing, similar to a software company where payment is time-based rather than fulfillment-based. With NetSuite, Loot Crate is able to manage over 70,000 transactions for fulfillment each day while modernizing and streamlining financials, order management, inventory management, customer relationship management (CRM) and business intelligence systems.