New Survey Data

Employee Engagement Remains High on the Priority List, But Faces Hurdles and Lacks Key Resources to Ensure Its Success

Key Findings Reveal Enterprises Are Depending On Limited Reach Legacy Communications - Such as Email and Newsletters; Employee Engagement Remains Unmeasured - Regardless of Clear Ties to Bottom-line; and Most Organizations Have a Desire to Improve the Employee Experience

Non-Desk Employees Remain the "Forgotten Workforce" Leading to Poor Morale, Decreased Productivity, Unhappy Customers, and Lower Revenues/Profitability

LONDON and SAN FRANCISCO, June  19, 2018  (GLOBE NEWSWIRE) -- StaffConnect, the leading provider of mobile employee engagement solutions, today announced the results of a survey it conducted of C-level executives, HR, Communications and other business professionals in North America and Europe regarding employee communications and engagement in the enterprise, including methodologies, technologies, challenges and goals.

The top three findings of the survey, from respondents across a broad range of industries, revealed that:

1. Enterprise organizations are still relying primarily on email to communicate with employees (77.94%) and/or newsletters (48.53%), while less than 2% are leveraging new and innovative technologies, such as mobile apps
2. Today's employee engagement success is either not being measured (26.47%), or utilizing decreased absenteeism/employee turnover rates (35.29%) or increased profitability (23.53%) as indicators
3. An overwhelming number of enterprise organizations are planning to improve their employees' experience in 2018 (74.24%), while unfortunately there was a small percentage that had no plans to do so (25.76%).

The study also highlighted that many organizations have a significant proportion of non-desk employees (NDEs). Over one-third of respondents (37.50%) indicated that they have 50% or more of their workforce in non-desk positions. Remote employee job positions were found across a wide range of industries including finance, healthcare, manufacturing and retail.

"The results of StaffConnect's recent survey validated many beliefs, while producing some surprises as well," said Geraldine Osman, CMO, StaffConnect.  "We expected and were happy to learn that the majority of the respondents rated the importance of the employee experience and planned to improve it.  Likewise, it was no surprise to see that while employee engagement was recognized as important, most organizations do not possess the right tools and/or methodologies to measure it effectively."  Osman added, "Unfortunately, as business management guru Peter Drucker pointed out, 'If you can't measure it, you can't improve it.'"