Health Dialog Earns NCQA Certification for 24/7 Nurse Line

Health Dialog announced today that its Nurse Line has received certification from the National Committee for Quality Assurance for Health Information Product (HIP): Health Information Line. Health Dialog’s Nurse Line provides live, 24/7 access for patients to a registered nurse. The NCQA HIP certification process is a voluntary review process governed by NCQA’s rigorous Standards for Certification, developed with the assistance of representatives from industry as well as input from health plans. Health Dialog’s Nurse Line has been NCQA-certified since 2008.

“Earning NCQA’s HIP Certification demonstrates that an organization has expertise in gathering and disseminating health care information for health plan members,” said Lisa Slattery, Vice President, Accreditation and Recognition Operations.

Using Health Dialog’s Nurse Line, patients can speak live with highly trained health coaches and registered nurses (RNs) when they need it. Health Line RNs are licensed in all 50 states and D.C. and have an average of 13 years of experience. The Nurse Line never uses a call-back system and patients can access services through secure messaging or web chat. Nurse Line staff have deep expertise in educating and engaging diverse populations. Spanish-speaking patients can speak directly with health coaches in their native language while live interpretation services are available for more than 200 languages.

NCQA certification includes rigorous evaluations conducted by a team of health care professionals. A national oversight committee of physicians analyzes the team’s finding and determines certification based on the HIP organization’s compliance with NCQA standards.

“No form of health support is more effective or meaningful to people in a time of need than direct contact with a trained professional,” said Dr. Peter Goldbach, chief medical officer for Health Dialog. “For more than 20 years, our highly trained registered nurses and health coaches have been available 24 hours a day, 7 days a week to answer patient calls. In addition to our high levels of training, we voluntarily seek NCQA certification to validate the quality of our Nurse Line. Our commitment to ensuring quality is fundamental to our mission of helping individuals achieve and maintain better health.”

About Health Dialog:

Health Dialog is a leading provider of population health management solutions. The company works with the nation’s largest third-party payers, employers and providers to improve the health and wellness of their members, employees and patients while reducing costs and improving performance in key quality measures, such as NCQA’s HEDIS and CMS’ Stars ratings. Health Dialog’s unique capabilities include analytics, a patient portal, a multi-channel coaching platform, shared decision-making tools and a 24/7 nurse line. For more information, visit www.healthdialog.com. Health Dialog is a wholly owned subsidiary of Rite Aid Corporation (NYSE:RAD).

About NCQA:

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS) is the most widely used performance measurement tool in health care. NCQA’s Web site (www.ncqa.org) contains information to help consumers, employers and others make more informed health care choices. NCQA can be found online at ncqa.org, on Twitter @ncqa, on Facebook at facebook.com/NCQA.org/ and on LinkedIn at linkedin.com/company/ncqa.

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