Wells Fargo Mobile Response Unit Arrives in Chico to Aid Customers Impacted by Wildfires

Wells Fargo & Company (NYSE: WFC) today announced its Mobile Response Unit has arrived in Chico, California, to provide housing recovery assistance as well as help for auto, credit card, personal lines/loan, student loan and small business loan customers in areas impacted by recent wildfires.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20181128005570/en/

Wells Fargo Mobile Response Unit (Photo: Business Wire)

The Wells Fargo Mobile Response Unit is stationed at 355 Memorial Way, Chico, California, 95926. Customers can receive in-person assistance from 9 a.m. to 7 p.m. Pacific time weekdays, and from 9 a.m. to 2 p.m. Pacific time Saturdays.

“Our thoughts are with those customers and communities that have been impacted by the devastating wildfires,” said Joanna Padilla-Mitchell, River Valley district manager. “The arrival of our Mobile Response Unit in Chico brings a variety of on-site assistance to help our customers as they begin the recovery process.”

Wells Fargo’s Mobile Response Unit is a 75-foot, heavy-duty commercial “office on wheels” designed to bring valuable information directly to Wells Fargo customers after a disaster. The Mobile Response Unit has private offices and is equipped with computers and cellular data feed with satellite backup. It is powered by self-contained generators. Specialized team members on board are prepared to provide in-person assistance to a variety of customers, including:

• Home mortgage and home equity customers
• Auto loan customers
• Credit card customers
• Personal line of credit/loan customers
• Student loan customers
• Small business loan customers

Wells Fargo’s deployment of its Mobile Response Unit follows the company’s announcement of $1.75 million in donations to support wildfire relief efforts, with $225,000 going to the American Red Cross* and the remaining amount to be disbursed to nonprofits located in affected communities.

Disaster relief customer assistance information

Wells Fargo is committed to providing support to customers and clients affected by the wildfires, including reversing certain fees, such as late fees, for our lending products — including credit cards, auto loans, personal loans and lines of credit — and waiving Wells Fargo fees for customers using non-Wells Fargo ATMs. Customers who want to discuss their financial needs should call 800-TO-WELLS (800-869-3557), available 24 hours a day, seven days a week.