Rimini Street Honored with Multiple Customer Sales and Service World Awards - Seite 2

In addition to the Company and support team awards, Craig Mackereth, group vice president, Global Support, was honored with The Customer Service Leadership of the Year award for training and leading his team to accomplish these outstanding results.

Global SAP Support Team Recognized with Award Win

Focusing on the customer experience is a key component to the success of the Rimini Street Global SAP Support Team, and over the past three years, this team has consistently achieved an average 4.8 out of 5.0 client satisfaction rating. This team also closed nearly 10,000 cases with an average response time of less than 5 minutes and, as a result, was awarded the Customer Service Team of the Year – Front-Line in the Information Technology category.

“We are committed to delivering best-in-class support for our clients and ensuring

they receive the maximum value from their current software releases,” said Brian Slepko, senior vice president, Global Service Delivery at Rimini Street. “We are honored to receive this level of acknowledgment for our client service with these awards.”

About the Customer Sales and Service World Awards

Customer Sales and Service World Awards is the world’s premier recognitions program created to honor industry-wide and peer achievements of individuals, teams, departments, most valuable professionals, milestones, and champions in Sales & Customer Success, Customer Service & Contact Centers, Sales and Service Enablement which includes Training, Consulting, and Outsourcing. To learn more, visit www.cssworldawards.com.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. Nearly 1,900 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)