PG&E Monitoring a Mid-Week Potentially Strong Offshore Wind Event - Seite 2

• PG&E has completed all functional and load testing on features and systems on our website that are required for a PSPS. They were all tested to 2.5 million transactions per hour. PG&E Outage Maps were tested to 3.1 million transactions per hour.
• We have moved specific components/features of the website to cloud-based solutions that can scale up and down as needed. These features are the ones most heavily used during the event including looking up addresses and downloading map files.
• PG&E’s call center now has the bandwidth to withstand up to 3,900 concurrent calls.

Community Resource Centers (CRCs)

• During one PSPS event in October, we had more than 70 CRCs in operation at one time. We now can set up and open a CRC much more quickly.
• We worked with county and city officials to locate the CRCs in the most appropriate location in each affected county.
• The CRCs provide restrooms, bottled water, electronic-device charging and air-conditioned seating for up to 100 people, as well as ice and blankets upon request.
• Throughout the five October events, more than 56,000 people took the opportunity to visit CRCs at the dozens of locations provided.

How to Keep Up with PSPS Information

PG&E offers myriad ways for customers to keep up with news about PSPS events – before, during and after a safety shutoff.

• For the latest weather information, including the PSPS 7-Day forecast, click http://www.pge.com/weather.
• Make sure PG&E has your updated contact information so we can reach out to you in advance of a PSPS via automated phone call, text and email. Update your contact information at www.pge.com/mywildfirealerts or call 1-866-743-6589 during normal business hours.
• If you’re not a PG&E account holder or you want to check whether a PSPS is happening in another area, sign up for PSPS Zip Code Alerts at www.pge.com/pspszipcodealerts or call 1-877-9000-PGE.
• For general information about how a Public Safety Power Shutoff works, click www.pge.com/psps
• PG&E will provide frequent updates on its Twitter and Facebook accounts.
• PG&E will also send out local information via NextDoor.
• PG&E’s Safety Action Center provides tips on getting prepared, how to make an emergency checklist, what to pack in a “Go Bag,” how to open your garage door if the electricity is off and more.
• PG&E will provide continuous information to county offices of emergency services and other agencies.
• PG&E will provide frequent updates to news media.

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