Verizon helps eliminate worry for customers during time of great need

Reinforces pledge to Keep Americans Connected and goes further to protect most vulnerable

• Will waive overage charges and late fees to support customers who may be financially affected by the COVID-19 crisis
• Announces two months waived internet and voice service charges for current Lifeline customers and new affordable internet option for low-income households
• Adds 15GB of high speed data for wireless consumer and small business customers to be automatically applied with no customer action necessary
• Verizon provides first responders with priority and preemption abilities for voice and data
• Consumer and small business Fios and DSL broadband internet plans have no data caps 

NEW YORK, March 23, 2020 (GLOBE NEWSWIRE) -- Verizon continues to support customers who may find themselves needing additional data in order to learn, work or keep connected during this challenging time. That’s why today, for those residential and small business wireless customers whose economic circumstances have been impacted due to the coronavirus, Verizon is waiving overage charges in addition to our Keep Americans Connected pledge to not terminate service and waive late fees. We’re also offering new internet options for low-income households and adding 15GB of 4G LTE data to consumer and small business plans automatically.

Verizon continues to support those at the forefront of response efforts to provide them with the connectivity and resources needed to complete their critical missions and protect the public. Verizon’s fiber optic and wireless networks have been able to meet the shifting demands of customers and remain ready to address changes in demand, if needed.

New internet option for low-income households

To help families during this time of need, today Verizon announced plans for a discount program on Fios broadband plans for qualified new low-income customers and two months waived service charges for current Verizon customers that are part of the Lifeline discount program.

“We understand the hardships that many of our customers are facing, and we’re doing our part to ensure they have broadband internet connectivity during this unprecedented time,” said Ronan Dunne, CEO Verizon Consumer Group. “With so many Americans working and learning remotely from home, having access to reliable and affordable internet is more important than ever before.”