ADT PROVIDES UPDATE ON MAINTAINING THE SAFETY OF OUR CUSTOMERS AND EMPLOYEES DURING THE COVID-19 HEALTH CRISIS

BOCA RATON, Fla., March 24, 2020 (GLOBE NEWSWIRE) -- ADT Inc. (NYSE: ADT), a leading provider of security, automation, and smart home solutions serving consumer and business customers in the United States, today provided an update on the measures it is taking to respond to the COVID-19 health crisis.

“As COVID-19 is testing our nation’s resolve, it’s also bringing out the best in many people and businesses, and this is especially true at ADT. Since we began preparing for the potential impact of COVID-19, I’ve seen a tremendous outpouring of compassion and commitment from our team members to support each other and help keep our customers safe,” said Jim DeVries, President and CEO at ADT. “With the hard work of the ADT team and the support of state and local governments, we remain open for business and continue to secure our more than 6 million residential and commercial customers throughout the country.” 

Continuing To Provide Protection When It Matters Most
ADT provides services that are essential to maintain the life safety and security of the public in their residences and businesses. We connect first responders to customers for police, fire and health emergency services. ADT employees provide critical alarm and fire system monitoring, along with repair and maintenance services to restore the safety and security systems of our customers, who rely on ADT to help protect their property and lives. For these reasons, ADT is an essential business under shelter-in-place orders recently issued in several states and locales.

We’ve taken swift and proactive steps to ensure that we can continue to provide 24/7 professional security, fire and life safety monitoring and service to our 6 million customers. ADT utilizes a network of nine monitoring centers, which are geographically distributed throughout the United States, and include redundancies which provide backup services for critical functions such as professional monitoring and customer care. This feature of our network provides strength in times like these.  Additionally, we have recently deployed tools to enable many of our employees to work remotely, and we now have nearly 2,000 ADT monitoring and customer care professionals working from remote locations.