Teleperformance Provides Worldwide Support for Covid-19 & Essential Services

Regulatory News:

Teleperformance (Paris:TEP), a leading global group in digitally integrated business services, announced today it is delivering a wide range of helpline and other essential support services to help public and government efforts in the fight against Covid-19 across all world regions. Specific public sector activities include local, regional and national government citizen education, information and assistance services in 13 countries. In addition to Covid-19 support, Teleperformance continues to deliver a wide variety of ongoing essential services to many of the 160 world markets it serves from 80 countries. Based on its robust global scale and infrastructure - with speed a critical necessity in all cases -Teleperformance has been able to respond to public sector urgent requests by fully implementing helplines and back-office service operations within a few hours to several days depending on requirements.

Thirteen (13) countries specifically supported for Covid-19 related services in addition to ongoing essential programs include Colombia, El Salvador, France, Greece, India, Italy, Lebanon, Madagascar, Russia, Singapore, Tunisia, United Arab Emirates and the United Kingdom. A few examples follow:

In France, Teleperformance supports the Government toll-free helpline to nationally support all citizens. This service operates 24 hours a day, 7 days a week and also supports deaf and visually impaired citizens using special technology. Approximately 500 work-at-home responders provide citizens information on Covid-19 causes, symptoms, preventative and contamination procedures to follow government precautions and containment measures.

Yannis Tourcomanis, President, Teleperformance CEMEA, commented: “For many years, Teleperformance has been honored to support the communities where we live and work for both public and other essential services throughout Continental Europe, the Middle East and Africa. We often use our elearning capabilities and other technologies to implement vital citizen information services quickly - in some cases, within hours. Requirements can sometimes include multiple languages and special solutions for sight and hearing impaired individuals. Essential information can change fast during emergencies like Covid-19, so we communicate frequently with the proper authorities to ensure our professionals and, in turn, the public have the most current information available.”