Enterprises in Brazil Look to Service Providers to Help Them Move to Hybrid Cloud Data Centers

ISG Provider Lens report sees a gradual adoption of the hybrid cloud model, with providers offering new tools to help clients migrate

SÃO PAULO, Brazil, July 21, 2020 (GLOBE NEWSWIRE) -- Enterprises in Brazil are gradually adopting a hybrid cloud data center model and are using managed services providers to help them identify the workloads that can be moved to the cloud and the workloads that shouldn’t, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The 2020 ISG Provider Lens Next-Gen Private/Hybrid Cloud – Data Center Services & Solutions Report for Brazil finds enterprises in the country investing in tools related to the software-defined data center. They are also embracing other cloud tools for assessing, planning and automating migrations.

With hybrid cloud data centers becoming more popular in Brazil, public cloud providers now realize the importance of software and services to enable the hybrid infrastructure, the report says.

“The new breed of cloud tools has reached the desired level of reliability that allows for predictable results,” said Jan Erik Aase, director and global leader, ISG Provider Lens Research. “The same tools provide a better understanding of the benefits of moving to the cloud, including the architectural and financial impacts, providing enterprises with better business cases.”

As large enterprises in Brazil gradually adopt hybrid clouds, edge computing is pushing the shift because it requires a unified management platform, the report says. Most managed services providers that support complex enterprise environments have developed robust management platforms that shorten the deployment time to a hybrid cloud setup.

In addition, many service providers in Brazil are using artificial intelligence and cognitive computing to support managed services automation, the report adds. Intelligent automation has become the standard for managed services providers that serve large enterprises. While a fully automated hybrid cloud data center is still not a reality, providers are moving in that direction. Using automation, some companies have automated up to 70 percent of their service requests and incident resolution.