Michigan Selects Conduent to Provide Child Support Payment Services

Conduent will facilitate the State Disbursement Unit’s mission to securely receive and timely distribute child support to families who count on it

10-year contract will bring cloud-hosting capabilities and payment innovations

FLORHAM PARK, N.J., July 28, 2020 (GLOBE NEWSWIRE) -- The Michigan Department of Health and Human Services has selected Conduent Incorporated (Nasdaq: CNDT), a business process services and solutions company, to provide child support payment management services for approximately 845,000 children and their parents in the state.

Under the new contract, the company will manage Michigan’s centralized State Disbursement Unit (MiSDU), which securely receives and then distributes child support to families via various payment methods, such as debit card, electronic deposit or check. Conduent will also implement new cloud-hosting capabilities for the MiSDU and integrate payment innovations that will move Michigan toward a vision of an all-electronic SDU. In addition, the company will process documentation for the state as well as address user inquiries through a call center and online support.

“We are excited to partner with Conduent and implement technology innovations that will help provide additional payment options and efficiencies for parents and employers who participate in the program,” said Pratin Trivedi, Director, Information Technology and Payment Operations at the Michigan Office of Child Support. “MiSDU distributes over $1.3 billion in child support for families in Michigan every year, and in partnership with Conduent will continue to do so more accurately, securely and timely.” 

For nearly 30 years, Conduent has been a trusted operations partner to child support agencies across the country, helping them improve services for children and families. The company processes more than $11 billion, or approximately one-third of U.S. child support payments, every year. Conduent's ExpertPay platform is also used by more than 275,000 employers, payroll processors and non-custodial parents to facilitate child support payments. In 2019, the company received the Corporate Associate of the Year Award from the National Child Support Enforcement Association.