Keysight Technologies Bolsters Technical Support Services in Response to Growing Customer Demand for Test and Measurement Expertise
Keysight Technologies, Inc. (NYSE: KEYS), a leading technology company that helps enterprises, service providers and governments accelerate innovation to connect and secure the world, today announced it has expanded the company’s KeysightCare program to provide a growing customer base with fast, reliable access to priority technical support.
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Keysight Technologies today announced it has expanded the company's KeysightCare program to provide a growing customer base with fast, reliable access to priority technical support. (Photo: Business Wire).
KeysightCare is a scalable and comprehensive support model offering best-in-class test and measurement expertise through a dedicated, proactive single point of contact for instruments, software, application measurements and test. This integrated support model is now available with five tiers to meet the specific hardware, software and technical support needs of customers.
On August 24, 2020, Keysight released the results of a 3rd party survey that showed nearly all companies that design and develop electronic products experience costly and preventable delays related to test equipment configuration, maintenance or training issues. The survey found that 97% of respondents had experienced production delays that directly caused revenue loss to their business, and 90% of respondents said they would value access to testing expertise from outside the organization and that their test teams would work more efficiently with faster access to technical support experts and knowledge resources.
The newest offering in the KeysightCare portfolio is KeysightCare Technical Support, tailored to cover all Keysight instruments at a customer site, regardless of performance level, use model, warranty period or discontinuance status. Since November 2018, classic KeysightCare Assured is included with the majority of newly delivered Keysight instruments and software. However, customers still operate previously acquired equipment in R&D and manufacturing test setups, which require fast predictable access to technical support experts.