Brook Furniture Rental Optimizes Delivery Appointment Scheduling with Descartes Home Delivery Solution

WATERLOO, Ontario, Sept. 22, 2020 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that Lake Forest, IL-based Brook Furniture Rental, a leading provider of rental furnishings for the office and home, selected Descartes’ delivery appointment scheduling and execution solution to improve its white glove delivery operations across 12 distribution centers in the U.S.

“Our services include expert set-up at a time that works for our customers. Delivery appointment scheduling is a critical part of our service, whether we’re delivering a full home worth of furnishings to an individual or a complete office solution for a commercial client,” said Nathan Sanders, President & CEO at Brook Furniture Rental. “The Descartes solution is a powerful platform for centralizing delivery appointment scheduling and route planning across our distribution operations. By replacing manual booking and dispatching at each distribution site and providing all customers with delivery options in real-time at the point of sale, we expect greater customer satisfaction and more efficient routes.”

Descartes home delivery solution provides an end-to-end platform for home and last-mile delivery operations that spans the delivery appointment booking, route planning and execution, mobile proof-of-delivery (POD) and notifications processes. Descartes Reservations, Descartes’ dynamic delivery appointment scheduling solution, creates delivery appointment options that are scored, allowing retailers to intelligently control the delivery booking process to maximize revenue and customer experience while minimizing costs. Descartes Route Planner takes committed delivery appointments and, using advanced continuous optimization technology, improves route productivity, which opens up additional delivery capacity and reduces delivery costs. The solution also manages delivery execution with intelligent dispatching and GPS-based real-time vehicle tracking. Descartes Mobile helps drivers execute the route and capture essential POD details. Descartes Notifications keeps customers up to date with the progress of the delivery through text or email messages.