Twilio Arms Businesses for the Great Digital Acceleration at SIGNAL 2020 - Seite 2
Twilio’s research found that 95% of businesses said they expect their organization to find new ways of engaging customers as a result of COVID-19 with 92% of organizations looking to expand their digital communication channels. Perhaps no digital channel has been accelerated by this transition as much as real-time video. In the early days of the pandemic, companies rushed to deploy short-term emergency solutions to enable video. Now they are looking to developers to build long term video solutions that are more tailored and integrated for optimal user experience, fueling a more than 500% increase in daily Twilio Video usage since COVID-19 hit.
Traditionally millions of developers have turned to WebRTC as an open framework to build new video use cases, only to struggle with the ongoing time and cost to build all the services and infrastructure that support WebRTC applications. To revolutionize this, Twilio Video launched Twilio Video Web RTC Go, a free toolkit that eliminates the complexity of building on top of WebRTC, enabling developers and companies to simply and quickly create and launch one-to-one video applications. Learn more about Twilio Video WebRTC Go, now available here.
Modern contact center and mobile innovation that enables the remote, agile workforce
Today’s socially distant world demands that organizations design their workforces to be able to serve customers under any circumstances from anywhere. Businesses have seen no greater acceleration to digital than in the contact center where organizations needed to quickly move to the cloud to support remote work. Twilio’s cloud contact center, Twilio Flex is powering this agile workforce movement.
Twilio Flex, which calls Lyft, Marks & Spencer and Shopify customers, has added more than 100 new features since its launch on the SIGNAL stage in 2018. Today it expands the capability of its platform with the announcement of the Twilio Flex Ecosystem — giving organizations access to more than 30 validated partner solutions from partners such as Google, Salesforce, Zendesk, and Calabrio to help businesses accelerate their contact center transformations. Twilio also recently announced the company’s first Global Systems Integrator partnership with Deloitte Digital.