Twilio Arms Businesses for the Great Digital Acceleration at SIGNAL 2020 - Seite 3

Another core driver of the agile workforce are the 80% of the global workforce who are deskless. Many of these field workers use their own personal devices to communicate with customers — introducing privacy concerns and making it difficult for businesses to keep a record of communication with their customers.

To serve this decentralized workforce, Twilio today announced Twilio Frontline — a mobile application that allows field workers to seamlessly and securely engage directly with customers from their personal devices. The app routes incoming and outgoing customer conversations from WhatsApp, SMS/MMS, and web chat with more channels on the horizon, to a single mobile app on an available employee’s personal device. As a mobile app, Twilio Frontline gives every employee the communication tools they need to efficiently answer questions, solve problems, and build customer relationships without requiring businesses to develop their own application. Learn more about the Frontline private beta here.

Customer intelligence that fuels the future of customer engagement

Every business is looking to better understand their customers, yet building a single view of a customer’s journey is difficult as the data is often spread out across different products and systems and accessed through disparate interfaces and formats. Twilio’s platform presents businesses with a unique purview across all channels to break down silos and deliver customer intelligence that leverages multi-channel customer interaction data — ultimately providing one single view of the customer experience.

Today at SIGNAL, Twilio introduced Event Streams — a single API that aggregates data from all Twilio powered experiences — Voice, SMS, Super SIM, TaskRouter, and other services — enabling real time monitoring and reporting across every communication channel. This is the first step in Twilio’s efforts to optimize how developers can access, understand, and consume the highly valuable customer interaction data from events that the Twilio platform generates to improve engagement and business outcomes. Click here to learn more about the Event Streams private beta.

Register for SIGNAL 2020 here: https://signal.twilio.com/.

About Twilio

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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