FedEx and Happy Returns Team Up to Offer Box-Free Returns at Most FedEx Office Locations - Seite 2
Happy Returns has experienced significant growth in 2020, despite the coronavirus pandemic. Happy Returns’ customer list has been growing rapidly, as retailers of all sizes seek to save costs through better returns software and improved reverse logistics.
The company added more new customers in the second quarter of 2020 than all of 2019 combined, including: surging digital natives such as Public Recreation, Mack Weldon, and Betabrand; traditional incumbents with a renewed focus on digital commerce such as Dressbarn, Havianas, and the Steve Madden brands; and direct-to-consumer upstarts gaining traction, such as Clove, The Great, Peak Design and United by Blue.
About Happy Returns
Happy Returns’ software and reverse logistics are the industry’s only comprehensive returns solution. Its Return Bar network of over 2,500 Return Bars nationwide allow shoppers to easily return or exchange without printing or packaging in under 60 seconds and receive refunds immediately. All items bulk-ship inside eco-friendly, reusable boxes—leveraging low carrier rates and aggregated shipping for economies of scale—to Happy Returns’ regional Return Hubs, where they are sorted, dispositioned, and processed.
Customers using Happy Returns’ full offering average 20% cost savings, a 94 NPS, 50% program adoption, and up to 2X higher exchange rates. Happy Returns guarantees 10% savings in the first year. Happy Returns is based in Los Angeles, California. Its investors include PayPal, USVP, and Upfront Ventures. For more information, visit www.happyreturns.com.
Certain statements in this press release may be considered forward-looking statements, such as statements relating to management’s views with respect to future events and financial performance. Such forward-looking statements are subject to risks, uncertainties and other factors which could cause actual results to differ materially from historical experience or from future results expressed or implied by such forward-looking statements. Potential risks and uncertainties include, but are not limited to, the rate of future e-commerce growth and our ability to successfully compete in the e-commerce market, our ability to successfully implement operational changes in the expected time frame and effectively respond to changes in market dynamics and other factors which can be found in FedEx Corp.’s and its subsidiaries’ press releases and FedEx Corp.’s filings with the Securities and Exchange Commission. Any forward-looking statement speaks only as of the date on which it is made. We do not undertake or assume any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.
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