Infosys Positioned as a Leader in the Everest Group ServiceNow Services PEAK Matrix Assessment 2021

Nachrichtenquelle: PR Newswire (engl.)
02.11.2020, 10:19  |  160   |   |   

Enterprise Service Management Café, part of Infosys Cobalt, and built on ServiceNow platform, recognized for expediting time-to-market

BENGALURU, India, Nov. 2, 2020 /PRNewswire/ -- Infosys (NYSE: INFY), the global leader in next-generation digital services and consulting, today announced that it has been positioned as a Leader in Everest Group ServiceNow Services PEAK Matrix Assessment 2021. Leaders are defined as service providers who have demonstrated ability to carry out large-scale transformational engagements covering the entire portfolio of ServiceNow offerings and a strong focus on talent. They are heavily invested in co-developing industry and/or function specific solutions on ServiceNow, have acquired niche ServiceNow partners and have high buyer satisfaction for delivering ServiceNow engagements.

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Infosys was recognized for delivering value from the Enterprise Service Management Café, a part of Infosys Cobalt, on ServiceNow platform to expedite time-to-market. The report also highlights Infosys' ability to effectively cater to clients across the entire buyer spectrum for ServiceNow services.

Everest Group assessed 20 leading ServiceNow service providers through a multi-phased research and analysis process for their vision and capabilities spread across Consulting, Implementation, Maintenance and support services.

The report highlighted Infosys' strengths in the following areas:

  • Infosys has built a strong suite of IP tools and accelerators, such as Enterprise Service Management Café, on ServiceNow platform to expedite time-to-market
  • It is a ServiceNow Elite Partner; its global award and regional award for Americas from ServiceNow highlight its global delivery capabilities
  • Infosys has credible end-to-end transformational proof-points for ServiceNow services across the entire product
  • Clients can benefit from Infosys' proven track record of delivery excellence reflected in its relatively higher CSAT score than peers for the last one year
  • The market acknowledges technical and domain expertise — broad understanding of the IT landscape, expertise in ServiceNow, and business-specific understanding – as its key strengths
  • Infosys has a spread of ServiceNow services across buyer segments, which emphasizes its ability to effectively cater to clients across the entire buyer spectrum

Infosys' pre-built ServiceNow suite of offerings - Infosys Enterprise Service Management Café, is an AI-powered plug and play solution with over 50+ plugins, process templates and ready-to-deploy code that makes ServiceNow implementations 40 to 50 percent faster.

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Infosys Positioned as a Leader in the Everest Group ServiceNow Services PEAK Matrix Assessment 2021 Enterprise Service Management Café, part of Infosys Cobalt, and built on ServiceNow platform, recognized for expediting time-to-market BENGALURU, India, Nov. 2, 2020 /PRNewswire/ - Infosys (NYSE: INFY), the global leader in next-generation digital …

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