Emerson Survey

Retailers Need to Adjust to New Consumer Behaviors Shaped by COVID-19 - Seite 2

As a result, more consumers will continue to buy fresh products from retailers. The change creates new opportunities for retail stores, supermarkets and online stores that plan to gain a better understanding of consumer preferences and address their concerns on food safety and quality through enhanced refrigeration technologies.

More Asian consumers are now shopping for groceries online.

Some of the major Asian markets continue to see a growing use of e-commerce channels for buying fresh food. China leads the way at 88% of respondents now ordering fresh food from online stores or through mobile applications, followed by South Korea (63%), India (61%) and Indonesia (60%). Even after restrictions are eased, 52% of Indian respondents and 50% of Chinese respondents said they will continue to purchase fresh food online. With mass quantities of refrigerated and frozen food in inventory, large distribution centers experience the unique challenge of preventing food loss and protecting food safety on a grand scale. Adding to this complexity, many are also supporting e-commerce food retail fulfillment. Emerson provides distribution center operators with robust refrigeration systems, powerful controls, temperature monitoring, and a holistic view of facilities, assets and shipments to help ensure quality en route.

Supermarkets and wet markets have improved safety methods and standards since the beginning of the pandemic, but there is room for improvement.

A majority of survey respondents believe that supermarkets (82%) and wet markets (71%) have improved their methods and standards in ensuring food safety and quality. Consumers increasingly expect the food industry to comply with safety and health protocols, maintain clean and hygienic stores and sell quality, hygienic and fresh food. The change of consumer behavior will create significant markets for retailers who can use advanced end-to-end cold chain systems and the latest connected technologies to supply fresh and quality food and build trust in the long run.

About Emerson

Emerson (NYSE: EMR), headquartered in St. Louis, Missouri (USA), is a global technology and engineering company providing innovative solutions for customers in industrial, commercial and residential markets. Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure. For more information visit Emerson.com.