Poplar Co. Ltd Switches to Rimini Street Support for SAP BusinessObjects and SAP Sybase IQ Database Software - Seite 2

“With Rimini Street, we can maximize the value and ROI of our current SAP software system and receive far greater support than we received from the vendor,” said Ayumu Yamaoka, vice president, IT Department at Poplar Co. Ltd. “We plan to leverage our newly liberated IT resources to accelerate the digitalization of paper reports, so our business leaders have easier access to analytics and insights on store performance.”

Comprehensive and Ultra-Responsive Support

Poplar Co., along with all Rimini Street clients, is assigned a Primary Support Engineer (PSE), backed by a team of functional and technical experts, who have an average of more than 15 years’ experience in the client’s software system. All clients also benefit from the Company’s industry-leading service level agreement of 10-minute response times for critical Priority 1 cases and 15-minute response times for serious Priority 2 issues.

“Support from Rimini Street is critical for us as we have a very small staff in our IT Department to work on various projects. Our SAP software is used in mission-critical business functions like financial reporting and inventory management – any issues or failure would bring our business to a halt,” continued Yamaoka.

“Convenience stores in Japan have continued to grow despite the decline of department stores and the sluggish growth of supermarkets. By using Rimini Street Support, Poplar can reduce its software support costs and free up its internal IT staff to focus on business initiatives that will drive competitive advantage in the highly competitive convenience store industry,” said Yorio Wakisaka, regional general manager, Rimini Street Japan. “Currently, Rimini Street supports 250 organizations with operations in Japan to help to maximize the value and lifespan of its current enterprise software systems – ultimately enabling these businesses to use the newly liberated funds and IT resources saved from switching to embrace future technologies that drive growth.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,700 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.