Mastercard New Payments Index

Consumer Appetite for Digital Payments Takes Off - Seite 2

Looking to the future, digital currencies, biometrics, contactless and QR codes are trending as emerging payments technologies as people’s comfort with them and understanding of them increases and the use of cash decreases. In fact, 71% of people say they expect to use cash less moving forward. The exploding interest in new payment technologies may encourage businesses to expand their options at checkout. The Mastercard New Payments Index found:

• Cryptocurrency¹ Gains Ground, With Millennials Primed to Jump In – Today consumers can buy, sell, and trade cryptocurrency as a commodity or investment. Consumers are also increasingly showing interest in being able to spend crypto assets for everyday purchases. As global interest in cryptocurrencies as a payment method continues to accelerate, 4 in 10 people (40%) across North America, Latin America and the Caribbean, the Middle East and Africa, and Asia Pacific say they plan to use cryptocurrency in the next year. Millennials globally and those in the Middle East and Africa are especially engaged in the cryptocurrency conversation, with more than half (67%) agreeing they are more open to using cryptocurrency than they were a year ago. In addition, 77% of Millennials are interested in learning more about cryptocurrency, while 75% agree they would use cryptocurrency if they understood it better. While consumer interest in cryptocurrency - especially floating digital currencies such as Bitcoin - is high, work is still required to ensure consumer choice, protection, and their regulatory compliance.
• Biometric Payments Are More Trustworthy – Perceptions of safety and convenience have been front and center for people over the past year. More than half (53%) of consumers agree that biometric checkout is secure. In fact, 6 in 10 consumers say they are excited about the potential of biometric verification methods such as gait or walk assessments and fingerprint authorization (61%), and 60% feel safer using biometrics to verify a purchase than entering a pin. Gait or walk assessments can be used to pay based on a person’s manner of walking.
• QR Codes - A Cleaner and More Convenient Alternative to Cash in Developing Markets – While mature markets – like the U.S. – are focused on contactless payments, growing markets are leveraging QR-based options as a clean and convenient way to interact with merchants. In APAC, the majority of respondents perceive new payment methods like QR codes to be cleaner (76%) and more convenient (71%) than cash for in-person payments as it is likely consumers are using their own mobile device. 66% of respondents in Latin America and the Caribbean, and 63% in the Middle East and Africa expect to use more payment technologies like QR in the next year.

To Meet People’s Demands, Businesses Forced to Jump into Emerging Payment Trends