Veritone Introduces Interaction Analytics, Providing Near-Real-Time Insights From Customer Touchpoints

Veritone, Inc. (Nasdaq: VERI), the creator of the world’s first operating system for artificial intelligence, aiWARE, today announced Veritone's Interaction Analytics solutions, pre-configured AI solutions for conversational intelligence that automatically extract insights from customer interactions including voice calls, texts, emails, chats, social streams, images and videos in near-real-time, enabling better decision-making while boosting revenues, reducing operations costs and improving customer satisfaction.

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Veritone announces Interaction Analytics, revealing three pre-configured AI solutions for customer contact center and social media insights. (Graphic: Business Wire)

Veritone's Interaction Analytics solutions, powered by Veritone’s proprietary aiWARE operating system, offer customer-facing enterprise departments –– including sales, marketing, customer service and professional services –– automated insights into customer interactions, which are typically locked within unstructured data sources and require costly, time-consuming manual review to gain business value. As a result, enterprises have been missing out on key insights, until now. With Veritone’s near-real-time and historical data-driven AI solutions, businesses can now better understand and act upon their interactions with customers across these communication channels.

Other conversational intelligence solutions offer point solutions that deliver specific insights, but do not accommodate custom requirements and integrations, and rely solely on historical data sets. Because Veritone’s Interaction Analytics solutions are built on the highly scalable and customizable aiWARE platform, customers can take advantage of near-real-time insights and can configure their project for any ingestion source, AI model or integration point, supporting any conversational intelligence use case.

Veritone has initially introduced three aiWARE-powered, pre-configured Interaction Analytics solutions for enterprise customers:

• Contact center compliance, to transcribe call recordings and make them searchable for company and regulatory compliance.

• Contact center insight, to identify callers, transcribe calls, gauge intent and measure sentiment for reduced costs and satisfied customers.

• Social media insight, to listen, learn and leverage brand and competitor insights across an organization’s social media presence.

Additionally, organizations can address other use cases with unique solutions enabled by the aiWARE low-code Automate Studio workflow tool, built either by the customer, the implementation partner or Veritone's professional services team. Organizations can also use aiWARE’s intelligent data lake to store AI-generated insights and report on them with their visualization tool of choice.