New Organizational Design for Wells Fargo’s Consumer & Small Business Banking
Wells Fargo & Company’s (NYSE: WFC) CEO of Consumer & Small Business Banking (CSBB) Mary Mack announced today the structure and leaders of her organization. Reporting to Mack:
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Woman entering a Wells Fargo branch with a glass front through a revolving door. (Photo: Wells Fargo)
- Kathy Barney will run Branch Banking Operations and Supervision
- Ed Kadletz leads Deposit Products
- Hilani Kerr will lead CSBB Strategy and Innovation
- David Kowach will lead a new organization focused on affluent client services
- Michelle Lee continues to lead the branches
- Shaun McDougall will lead Consumer Banking National Business Development
- David Miree leads CSBB Diverse Customer Segments
- Sandra Nudelman leads Consumer Data and Engagement Platforms
- Bill Senhauser leads CSBB Control Management
- CJ Tolkin runs CSBB Business Execution
- Steve Troutner leads Small Business Banking
- Jonathan Velline runs the CSBB Chief Administrative Office
- Amanda Wiltshire-Craine runs CSBB Operations
“Last fall we welcomed Sandra Nudelman and Amanda Wiltshire-Craine and this summer we welcome Hilani Kerr and Shaun McDougall, all from outside of Wells Fargo, to the CSBB leadership team,” said Mack. “They complement the incredibly strong leaders I have in Ed Kadletz, David Kowach, Bill Senhauser, CJ Tolkin, Steve Troutner, and Jonathan Velline who have been leading many transformative efforts across CSBB. In addition, the well-deserved promotions of Kathy Barney and Michelle Lee, effective today, and recently David Miree, strengthen our bench and will drive us forward in serving customers and enhancing the customer experience,” said Mack.
This organizational structure is designed to focus on customers and their needs, improve customer experiences through simplified products and new digital capabilities, improve the skills and effectiveness of employees, and improve efficiency, all while building a foundation of strong risk and controls.
“As a company, we recognize the tremendous opportunity we have to focus individually and collectively on the affluent, small business, branch banking, and diverse customer segments to bring the most value and relevance to the customers we serve,” said Mack. “David Kowach’s past experience as CEO of Wells Fargo Advisors and most recently as head of Branch Banking positions us well to enhance our emerging affluent and affluent offerings and value proposition. In addition, David Miree’s tenured experience as lead region president and his current focus on bringing new resources, products, and services to market for our diverse customer segments aims to drive opportunities for these customers. Combined with our industry-leading efforts led by Steve Troutner to promote Small Business, and the combination of Michelle Lee, Kathy Barney, and Shaun McDougall leading Branch Banking, our new organizational structure positions Wells Fargo to continue enhancing our customers’ experiences and growing the business.