Walmart Unveils All-in-One Associate App, Me@Walmart, and Gives 740,000 Associates a New Samsung Smartphone

Drew Holler, Senior Vice President, Walmart U.S. People Operations, and Kellie Romack, Vice President, Product and Associate Experience, released the following note today:

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Walmart Unveils All-in-One Associate App, Me@Walmart, and Gives 740,000 Associates a New Samsung Smartphone (Photo: Business Wire)

A great customer experience starts with a great associate experience, and our people will always be a competitive advantage. As we make enhancements for our customers, we’re also rethinking how we can help our associates succeed in their roles today and deliver some of what they’ll need for the future. The right tools can be the difference between fast and frustrating.

Today, we’re excited to unveil Me@Walmart — a new app built in-house by Walmart Global Tech for U.S. store associates that provides an exclusive destination filled with new features to simplify daily tasks, serve our customers and plan for life outside of work. The idea of this app started as a way to manage associates’ schedules and has grown into our single in-store app for U.S. associates, saving them time and helping them be more efficient. We believe it’s the first of its kind in the retail industry.

But it doesn’t stop there — we want to ensure associates have a sleek, new device to use the app, so we’re giving them one. By the end of the year, we plan to offer more than 740,000 associates a new Samsung Galaxy XCover Pro smartphone, case and protection plan to use — free of charge. Associates will only be able to access the app’s work features while they’re on the clock, but they can also use the smartphone as their own personal device if they want, with all the features and privacy they’re used to. Walmart will not have access to any personal data, just like our longstanding BYOD program.

Until now, associates have shared company handheld devices. We did an initial test with the new smartphones earlier this year, and the response was good. We are now expanding the test and will continue to evaluate to make sure we’re providing our associates with the best tools to do their jobs.

The capabilities within the Me@Walmart app are built in-house by our product, technology and design teams and apply best-in-class technology, like machine learning, augmented reality, camera vision and artificial intelligence to tackle complex problems. The result? An intuitive, easy-to-use app that empowers associates to own their day.