Teleperformance Lauded by Frost & Sullivan for Combining Human and Technology Solutions to Offer a Superior Customer Experience - Seite 2

"We are humbled to be recognized by Frost & Sullivan as Asia-Pacific Customer Experience Outsourcing Services Company of the Year for a tenth consecutive year," said David Rizzo, President, Asia-Pacific Teleperformance. "This award is a reflection of our passionate, professional team and their commitment to deliver at best-in-class levels of transformation and business services for our partners and their customers."

In 2020, Teleperformance continued its regional growth by establishing a footprint in key cities that offer strong potential for expansion. Acknowledging the unique challenges of the current environment, the company has helped clients improve efficiency, automate simple interactions to compensate for limited agent availability, and deploy coronavirus assistance. During the global health crisis and with a focus on protecting employees' health and safety, the company extended its work-from-home solutions and positioned for a hybrid service delivery model. TP Cloud Campus (TPCC), an integrated cloud-based work-from-home and management solution, launched in 2019, was implemented group-wide in 32 countries, with the support of 19+ management centers (TPCC hubs), including in Penang, Malaysia, Foshan, China and Mohali, Gurgaon, Mumbai, Thane, Chennai, Kolkata and Jaipur, India. This model has enabled Teleperformance to hire a more diverse and inclusive team across the region – veterans, senior citizens, specially-abled people, young mothers. Additionally, the company has built the Teleperformance Innovation Experience Center (TIEC) to showcase the future of high-tech, high-touch customer management.

"Teleperformance enjoys strong brand recognition that is built from its consistent, proven capability and razor-focused execution across industries and geographies in Asia-Pacific," noted Baidya. "Its local HR processes, global standards, proprietary technological tools, successful work at home agent (WAHA) program, and highly qualified team of employees have helped the company deliver an outstanding CX to a large pool of customers."

Frost & Sullivan presents a Company of the Year award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies and the resulting leadership in terms of customer value and market penetration.