JCB Chooses HPE GreenLake to Enhance Customer Experience and Modernize its Next Generation MyJCB Platform
Hewlett Packard Enterprise (NYSE: HPE) today announced that JCB Co., Ltd., the international payment brand from Japan, has selected the HPE GreenLake edge-to-cloud platform to build the next generation of its MyJCB platform to improve customer engagement with the launch of new customer experiences and services.
The MyJCB platform is a critical online portal used by JCB’s credit card customers to make payments, check statements, register for additional services and check both financial and loyalty balances. The platform is mission-critical, needs to be available 24x7, and adhere to the strict governance and compliance requirements of a financial services organization.
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Formed in 1961, JCB is the only Japan-based international credit card brand and currently boasts over 142 million card holders. JCB has expanded into a wide range of service offerings, including mobile phone payment solutions and its QUICPay contactless infrastructure, serving customers in Japan and 150 countries around the world. Since 2019, JCB has been modernizing its payment network, reflecting the exponential growth in cashless payments, which has accelerated even faster in the wake of the global pandemic.
As well as moving to a new data center, JCB wanted to move to a modern and flexible platform running modernized container applications to allow it to react more quickly to customer needs and develop an increasing number of new, personalized services. JCB selected the HPE GreenLake platform to deliver mission-critical systems and cloud-native technology and therefore provide a hybrid cloud environment optimized for MyJCB.
“JCB is delighted to be working with HPE on the creation of its next generation of customer experiences,” said Akira Matsuoka, Senior Vice President, Digital Solutions Development Department, JCB Co., Ltd. “New technologies are accelerating the development of innovative payment solutions which create brand new experiences for consumers. As we continue to grow, HPE GreenLake gives us the foundation to move to a cloud-native mission-critical platform, allowing us to react more quickly to the rapidly evolving needs of our customers and offer groundbreaking new services with personalized, easy-to-follow experiences.”