Chase to Hire Over 500 Small Business Bankers through 2024

Chase announced today that it intends to hire more than 500 small business bankers over the next two years as part of the firm’s ongoing efforts to expand small business relationships and increase access to credit, advice and education, while helping small business owners navigate current inflation and concerns of a recession.

The new hiring commitment will grow Chase Business Banking’s workforce by 20%. The new employees will help support and grow Chase’s five million small business clients through financial advice as well as deposit, credit and cash management products.

According to JPMorgan Chase’s 2023 Business Leaders Outlook, the majority of small business owners expect a recession this year, while nearly all report that inflation has impacted their expenses. Despite this, small business optimism remains high as more than two-thirds of small businesses expect increased revenue and sales in the year ahead, and 65% anticipate greater profits in 2023.

“Small business owners are facing difficult challenges with persistent inflation, supply chain disruptions, and expense pressure,” said Ben Walter, CEO of Business Banking, Chase. “We know that banks play a critical role in the long-term success of small businesses and their communities. This investment in our workforce is a testament to our commitment to our clients and our intent to support them through the business cycle.”

The new hiring goals add to JPMorgan Chase’s ongoing commitment to expand access to credit, education and advice to small business owners across the country. Recent efforts include:

Expanding access to credit

In November 2022, the firm announced a Special Purpose Credit Program to help expand access to credit in majority Black, Hispanic and Latino communities. The program is the first of its kind to be offered for small business owners nationally who might not otherwise be approved for credit or receive it on less favorable terms.

Chase also launched a new digital loan application so customers can apply for small business credit online – no need to call or visit a branch. The application is expected to be widely available later this year.

Mentorship and advice

Last year, the firm expanded its free one-on-one coaching program by hiring 45 trained senior business consultants in 21 U.S. cities to provide mentoring and advice to Hispanic, Latino and Black business owners on everything from boosting creditworthiness to managing cash flow to effective marketing.