iSON Xperiences announces leadership transition with appointment of Vitul Kwatra as Global Chief Executive Officer - Seite 2

iSON Xperiences is steadfast in its confidence that under Vitul's leadership, clients, business partners, and employees can expect the same level of passion, commitment, and support.

Distributed by APO Group on behalf of iSON Xperiences.

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About Vitul Kwatra:
Vitul Kwatra is a seasoned global professional with over 28 years of experience and a remarkable track record of working with multinational conglomerates in the BT 100 and Fortune 500 sectors.  Prior to joining iSON Xperiences, Vitul held the position of Group Director: Go to Market Excellence – Africa at Bharti Airtel Netherlands BV. In this role, he led the strategy, vision, and enablement of market-facing functions including Retail Distribution and Customer Experience across 17 countries in Africa. He also served as the India Business Head for the NRI segment at CITIBANK. Vitul has been at the helm of strategic roles with  renowned corporations such as General Electric and American Express. At GE-SBI cards, he served as Customer Engagement Head, driving service excellence and revenue generation.  Throughout his career, Vitul’s contributions culminated in numerous prestigious awards including the GE India President’s Award, People’s Champion Award at GE, and Operation Excellence Award at Citibank.

About iSON Xperiences:
Ranked among the top global Customer Experience Management (CXM) players in Africa, iSON Xperiences provides a flexible enablement platform for businesses that need help scaling up their workforce, daily business operations, debt collection solutions, or expansion into Africa. With a workforce of over 18,000 employees spanning 19 countries, we take pride in serving a vast base of 50 million global customers and skilfully managing over 500 million transactions each month. Our expertise spans Telecoms, BFSI, Energy, Media, Government, Retail, Aviation, and E-commerce, partnering with top brands and startups.  Committed to tailored CX solutions, we prioritize innovation, customer delight, and affordability, reshaping global experiences and creating meaningful job opportunities.

For further information, contact:[e-mail]

 

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1929239  19.06.2024 CET/CEST