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    Goosehead Insurance, Inc. Announces Second Quarter 2024 Results

     Total Revenue Increased 13% and Core Revenue* Grew 20% over the Prior-Year Period –

     Total Written Premium increased 30% to $999 million over the Prior-Year Period

    – Net Income of $10.9 million versus Net Income of $7.2 million a year ago –

     Adjusted EBITDA* of $24.7 million versus $23.1 million in the Prior-Year Period –

     Repurchased 1.045 million shares at average share price of $60.46

    WESTLAKE, Texas, July 24, 2024 (GLOBE NEWSWIRE) -- Goosehead Insurance, Inc. (“Goosehead” or the “Company”) (NASDAQ: GSHD), a rapidly growing independent personal lines insurance agency, today announced results for the second quarter ended June 30, 2024.

    Second Quarter 2024 Highlights

    • Total Revenues grew 13% over the prior-year period to $78.1 million in the second quarter of 2024
    • Second quarter Core Revenues* of $73.4 million increased 20% over the prior-year period
    • Second quarter net income of $10.9 million improved from net income of $7.2 million a year ago.
    • EPS of $0.25 per share increased from $0.15 in the prior-year period, and adjusted EPS* of $0.43 per share increased 5% over the prior-year period
    • Net Income Margin for the second quarter was 14%
    • Adjusted EBITDA* of $24.7 million increased from $23.1 million in the prior-year period
    • Adjusted EBITDA Margin* remained flat versus the prior-year period at 32%
    • Total written premiums placed for the second quarter increased 30% over the prior-year period to $998.9 million
    • Policies in force increased 11% from the prior-year period to approximately 1,588,000

    *Core Revenue, Adjusted EPS, Adjusted EBITDA, and Adjusted EBITDA Margin are non-GAAP measures. Reconciliations of Core Revenue to total revenues, Adjusted EPS to basic earnings per share and Adjusted EBITDA to net income, the most directly comparable financial measures presented in accordance with GAAP, are set forth in the reconciliation table accompanying this release.

    “Our excellent second quarter 2024 results reinforce our return to an accelerating profitable growth phase as total revenue was up 13%, core revenue grew 20%, premiums increased 30% and a significant number of new high-quality producers were added to both corporate and franchise networks during the quarter”, stated Mark Miller, President and CEO. “We are particularly pleased that new business productivity continues to trend well despite continued headwinds from product availability and housing. New business productivity per franchise increased 54% in the quarter, representing the 6th consecutive quarter of accelerating growth. Importantly, new business gains in the franchise network today will have more meaningful impact on revenue growth in 2025 as current new business converts to renewal revenue and we retain a larger portion of the economics. We were also very excited to repurchase over $63 million worth of Goosehead Class A shares since last quarter at what we view as highly attractive levels. Our strong balance sheet with conservative leverage, and our growing cash flow generation gives us multiple options to increase shareholder value. We believe our operations have never been stronger, and I am excited for our unmatched runway for substantial future growth in revenue and earnings. I want to thank our employees, franchises, and carrier partners for their tireless efforts that help us achieve these exceptional results.”

    Second Quarter 2024 Results

    For the second quarter of 2024, revenues were $78.1 million, an increase of 13% compared to the corresponding period in 2023. Core Revenues, a non-GAAP measure which excludes contingent commissions, initial franchise fees, interest income, and other income, were $73.4 million, a 20% increase from $61.0 million in the prior-year period. Core Revenues are the most reliable revenue stream for the Company, consisting of New Business Commissions, Agency Fees, New Business Royalty Fees, Renewal Commissions, and Renewal Royalty Fees. Core Revenue growth was driven by improved productivity, strong client retention of 84%, and rising premium rates. The Company grew total written premiums, which we consider to be the leading indicator of future revenue growth, by 30% in the second quarter.

    Total operating expenses, excluding equity-based compensation, depreciation and amortization, and impairment expenses for the second quarter of 2024 were $53.4 million, up 16% from $46.2 million in the prior-year period. The increase from the prior period was due to increased employee compensation and benefits expenses related to investments in corporate producers, partnership, technology, and service functions. Equity-based compensation increased to $6.6 million for the period, compared to $5.9 million a year ago. Bad debt expense of $0.7 million decreased from $0.9 million a year ago. The increase in General and administrative expenses, excluding impairment, is due to investments in technology and systems to drive growth and continue to improve the client experience.

    Net income in the second quarter of 2024 was $10.9 million versus net income of $7.2 million a year ago. Earnings per share and Net Income Margin for the second quarter of 2024 were $0.25 and 14%, respectively. Adjusted EPS for the second quarter of 2024, which excludes equity-based compensation and impairment expense, was $0.43 per share. Total Adjusted EBITDA was $24.7 million for the second quarter of 2024 compared to $23.1 million in the prior-year period. Adjusted EBITDA Margin of 32% remained flat compared to the prior-year period.

    Liquidity and Capital Resources

    As of June 30, 2024, the Company had cash and cash equivalents of $23.6 million. We had an unused line of credit of $74.8 million as of June 30, 2024. Total outstanding term note payable balance was $98.1 million as of June 30, 2024. During the quarter ended June 30, 2024, the Company repurchased and retired 1.045 million shares at an average share price of $60.46. As of June 30, 2024, $36.8 million remains available under the share repurchase authorization.

    2024 Outlook

    The Company is reiterating its guidance for full year 2024 as follows:

    • Total written premiums placed for 2024 are expected to be between $3.62 billion and $3.82 billion, representing growth of 22% on the low end of the range to 29% on the high end of the range.
    • Total revenues for 2024 are expected to be between $290 million and $310 million, representing growth of 11% on the low end of the range to 19% on the high end of the range.
    • Adjusted EBITDA Margin is expected to expand for the full year 2024.

    Conference Call Information

    Goosehead will host a conference call and webcast today at 4:30 PM ET to discuss these results.

    To access the call by phone, participants should go to this link (registration link), and you will be provided with the dial in details.

    In addition, a live webcast of the conference call will also be available on Goosehead’s investor relations website at http://ir.goosehead.com.

    A webcast replay of the call will be available at http://ir.goosehead.com for one year following the call.

    About Goosehead

    Goosehead (NASDAQ: GSHD) is a rapidly growing and innovative independent personal lines insurance agency that distributes its products and services through corporate and franchise locations throughout the United States. Goosehead was founded on the premise that the consumer should be at the center of our universe and that everything we do should be directed at providing extraordinary value by offering broad product choice and a world-class service experience. Goosehead represents over 150 insurance companies that underwrite personal and commercial lines. For more information, please visit goosehead.com or goosehead.com/become-a-franchisee.

    Forward-Looking Statements

    This press release may contain various “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, which represent Goosehead’s expectations or beliefs concerning future events. Forward-looking statements are statements other than historical facts and may include statements that address future operating, financial or business performance or Goosehead’s strategies or expectations. In some cases, you can identify these statements by forward-looking words such as “may”, “might”, “will”, “should”, “expects”, “plans”, “anticipates”, “believes”, “estimates”, “predicts”, “projects”, “potential”, “outlook” or “continue”, or the negative of these terms or other comparable terminology. Forward-looking statements are based on management’s current expectations and beliefs and involve significant risks and uncertainties that could cause actual results, developments and business decisions to differ materially from those contemplated by these statements.

    Factors that could cause actual results or performance to differ from the expectations expressed or implied in such forward-looking statements include, but are not limited to, conditions impacting insurance carriers or other parties with which Goosehead does business, the loss of one or more key executives or an inability to attract and retain qualified personnel and the failure to attract and retain highly qualified franchisees. These risks and uncertainties also include, but are not limited to, those described under the captions “1A. Risk Factors” in Goosehead’s Annual Report on Form 10-K for the year ended December 31, 2023 and in Goosehead’s other filings with the SEC, which are available free of charge on the Securities Exchange Commission's website at: www.sec.gov. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual results may vary materially from those indicated. All forward-looking statements and all subsequent written and oral forward-looking statements attributable to Goosehead or to persons acting on behalf of Goosehead are expressly qualified in their entirety by reference to these risks and uncertainties. You should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date they are made, and Goosehead does not undertake any obligation to update them in light of new information, future developments or otherwise, except as may be required under applicable law.

    Contacts
    Investor Contact:
    Dan Farrell
    Goosehead Insurance - VP Capital Markets
    Phone: (214) 838-5290
    Email: dan.farrell@goosehead.com; IR@goosehead.com;

    PR Contact:
    Mission North for Goosehead Insurance
    Email: goosehead@missionnorth.com; PR@goosehead.com


    Goosehead Insurance, Inc.
    Condensed Consolidated Statements of Operations
    (Unaudited)
    (In thousands, except per share amounts)
        Three Months Ended
    June 30,
      Six Months Ended
    June 30,
          2024       2023       2024       2023  
    Revenues:                
    Commissions and agency fees   $ 31,619     $ 31,173     $ 57,840     $ 56,657  
    Franchise revenues     46,225       37,687       84,214       69,761  
    Interest income     244       417       494       814  
    Total revenues     78,088       69,277       142,548       127,232  
    Operating Expenses:                
    Employee compensation and benefits     42,551       37,483       84,681       74,365  
    General and administrative expenses     16,855       17,332       34,035       33,188  
    Bad debts     653       900       1,780       2,555  
    Depreciation and amortization     2,632       2,372       5,200       4,465  
    Total operating expenses     62,691       58,087       125,696       114,573  
    Income from operations     15,397       11,190       16,852       12,659  
    Other Income:                
    Interest expense     (1,982 )     (1,709 )     (3,469 )     (3,440 )
    Other income (expense)     441             (6,286 )      
    Income before taxes     13,856       9,481       7,097       9,219  
    Tax (benefit) expense     2,981       2,301       (5,587 )     2,220  
    Net income     10,875       7,180       12,684       6,999  
    Less: net income attributable to non-controlling interests     4,677       3,514       4,672       3,414  
    Net income attributable to Goosehead Insurance, Inc.   $ 6,198     $ 3,666     $ 8,012     $ 3,585  
    Earnings per share:                
    Basic   $ 0.25     $ 0.15     $ 0.32     $ 0.15  
    Diluted   $ 0.24     $ 0.15     $ 0.29     $ 0.15  
    Weighted average shares of Class A common stock outstanding                
    Basic     24,693       23,689       24,890       23,448  
    Diluted     38,031       24,333       38,031       23,981  


    Goosehead Insurance, Inc.
    Condensed Consolidated Statements of Operations
    (Unaudited)
    (In thousands, except per share amounts)
        Three Months Ended
    June 30,
      Six Months Ended
    June 30,
          2024       2023       2024       2023  
    Revenues:                
    Core Revenue:                
    Renewal Commissions(1)   $ 20,591     $ 18,541     $ 36,552     $ 34,359  
    Renewal Royalty Fees(2)     36,828       27,552       65,881       50,304  
    New Business Commissions(1)     6,682       6,257       12,363       11,774  
    New Business Royalty Fees(2)     7,169       6,267       13,402       11,909  
    Agency Fees(1)     2,137       2,404       4,048       4,634  
    Total Core Revenue     73,407       61,021       132,246       112,980  
    Cost Recovery Revenue:                
    Initial Franchise Fees(2)     1,631       3,287       3,875       6,350  
    Interest Income     244       417       494       814  
    Total Cost Recovery Revenue     1,875       3,704       4,369       7,164  
    Ancillary Revenue:                
    Contingent Commissions(1)     2,209       3,971       4,877       5,890  
    Other Franchise Revenues(2)     598       581       1,055       1,198  
    Total Ancillary Revenue     2,807       4,552       5,933       7,088  
    Total Revenues     78,088       69,277       142,548       127,232  
    Operating Expenses:                
    Employee compensation and benefits, excluding equity-based compensation     35,919       31,611       70,692       61,873  
    General and administrative expenses, excluding impairment     16,855       13,704       33,688       29,560  
    Bad debts     653       900       1,780       2,555  
    Total     53,427       46,215       106,160       93,988  
    Adjusted EBITDA     24,662       23,062       36,388       33,244  
    Adjusted EBITDA Margin     32 %     33 %     26 %     26 %
                     
    Interest expense     (1,982 )     (1,709 )     (3,469 )     (3,440 )
    Depreciation and amortization     (2,632 )     (2,372 )     (5,200 )     (4,465 )
    Tax benefit (expense)     (2,981 )     (2,301 )     5,587       (2,220 )
    Equity-based compensation     (6,632 )     (5,872 )     (13,989 )     (12,492 )
    Impairment expense           (3,628 )     (347 )     (3,628 )
    Other income (expense)     441             (6,286 )      
    Net Income   $ 10,875     $ 7,180     $ 12,684     $ 6,999  
    Net Income Margin     14 %     10 %     9 %     6 %

    (1) Renewal Commissions, New Business Commissions, Agency Fees, and Contingent Commissions are included in "Commissions and agency fees" as shown on the Condensed Consolidated Statements of Operations within Goosehead’s Form 10-Q for the three and six months ended June 30, 2024 and 2023.
    (2) Renewal Royalty Fees, New Business Royalty Fees, Initial Franchise Fees, and Other Franchise Revenues are included in "Franchise revenues" as shown on the Condensed Consolidated Statements of Operations within Goosehead’s Form 10-Q for the three and six months ended June 30, 2024 and 2023.


    Goosehead Insurance, Inc.
    Condensed Consolidated Balance Sheets
    (Unaudited) 
    (In thousands, except per share amounts)
        June 30,   December 31,
          2024       2023  
    Assets        
    Current Assets:        
    Cash and cash equivalents   $ 23,643     $ 41,956  
    Restricted cash     2,642       2,091  
    Commissions and agency fees receivable, net     8,820       12,903  
    Receivable from franchisees, net     11,046       9,720  
    Prepaid expenses     6,546       7,889  
    Total current assets     52,697       74,559  
    Receivable from franchisees, net of current portion     5,994       9,269  
    Property and equipment, net of accumulated depreciation     27,014       30,316  
    Right-of-use asset     35,475       38,406  
    Intangible assets, net of accumulated amortization     21,269       17,266  
    Deferred income taxes, net     191,275       181,209  
    Other assets     4,483       3,867  
    Total assets   $ 338,207     $ 354,892  
    Liabilities and Stockholders’ Equity        
    Current Liabilities:        
    Accounts payable and accrued expenses   $ 16,141     $ 16,398  
    Premiums payable     2,642       2,091  
    Lease liability     9,174       8,897  
    Contract liabilities     3,456       4,129  
    Note payable     10,063       9,375  
    Liabilities under tax receivable agreement     4,952        
    Total current liabilities     46,428       40,890  
    Lease liability, net of current portion     52,614       57,382  
    Note payable, net of current portion     87,028       67,562  
    Contract liabilities, net of current portion     16,663       22,970  
    Liabilities under tax receivable agreement, net of current portion     155,207       149,302  
    Total liabilities     357,940       338,106  
    Class A common stock, $0.01 par value per share - 300,000 shares authorized, 24,205 shares issued and outstanding as of June 30, 2024, 24,966 shares issued and outstanding as of December 31, 2023     242       250  
    Class B common stock, $0.01 par value per share - 50,000 shares authorized, 12,748 issued and outstanding as of June 30, 2024, 12,954 shares issued and outstanding as of December 31, 2023     127       130  
    Additional paid in capital     77,748       103,228  
    Accumulated deficit     (38,349 )     (47,056 )
    Total stockholders' equity     39,768       56,552  
    Non-controlling interests     (59,501 )     (39,766 )
    Total equity     (19,733 )     16,786  
    Total liabilities and equity   $ 338,207     $ 354,892  


    Goosehead Insurance, Inc.
    Reconciliation Non-GAAP Measures to GAAP

    This release includes Core Revenue, Cost Recovery Revenue, Ancillary Revenue, Adjusted EBITDA, Adjusted EBITDA Margin and Adjusted EPS that are not required by, nor presented in accordance with, generally accepted accounting principles in the United States (“GAAP”). The Company refers to these measures as “non-GAAP financial measures.” The Company uses these non-GAAP financial measures when planning, monitoring and evaluating its performance and considers these non-GAAP financial measures to be useful metrics for management and investors to facilitate operating performance comparisons from period to period by excluding potential differences caused by variations in capital structures, tax position, depreciation, amortization and certain other items that the Company believes are not representative of its core business. The Company uses Core Revenue, Cost Recovery Revenue, Ancillary Revenue, Adjusted EBITDA, Adjusted EBITDA Margin and Adjusted EPS for business planning purposes and in measuring its performance relative to that of its competitors.

    These non-GAAP financial measures are defined by the Company as follows:

    • "Core Revenue" is a supplemental measure of our performance and includes Renewal Commissions, Renewal Royalty Fees, New Business Commissions, New Business Royalty Fees, and Agency Fees. We believe that Core Revenue is an appropriate measure of operating performance because it summarizes all of our revenues from sales of individual insurance policies.
    • "Cost Recovery Revenue" is a supplemental measure of our performance and includes Initial Franchise Fees and Interest Income. We believe that Cost Recovery Revenue is an appropriate measure of operating performance because it summarizes revenues that are viewed by management as cost recovery mechanisms.
    • "Ancillary Revenue" is a supplemental measure of our performance and includes Contingent Commissions and Other Income. We believe that Ancillary Revenue is an appropriate measure of operating performance because it summarizes revenues that are ancillary to our core business.
    • "Adjusted EBITDA" is a supplemental measure of the Company's performance. We believe that Adjusted EBITDA is an appropriate measure of operating performance because it eliminates the impact of items that do not relate to business performance. Adjusted EBITDA is defined as net income (the most directly comparable GAAP measure) before interest, income taxes, depreciation and amortization, adjusted to exclude equity-based compensation and other non-operating items, including, among other things, certain non-cash charges and certain non-recurring or non-operating gains or losses.
    • "Adjusted EBITDA Margin" is Adjusted EBITDA as defined above, divided by total revenue excluding other non-operating items. Adjusted EBITDA Margin is helpful in measuring profitability of operations on a consolidated level.
    • "Adjusted EPS" is a supplemental measure of our performance, defined as earnings per share (the most directly comparable GAAP measure) before non-recurring or non-operating income and expenses. Adjusted EPS is a useful measure to management because it eliminates the impact of items that do not relate to business performance and helps measure our profitability on a consolidated level.

    While the Company believes that these non-GAAP financial measures are useful in evaluating its business, this information should be considered as supplemental in nature and is not meant as a substitute for revenues, net income, or earnings per share, in each case as recognized in accordance with GAAP. In addition, other companies, including companies in the Company’s industry, may calculate such measures differently, which reduces their usefulness as comparative measures.

    The following tables show a reconciliation from total revenues to Core Revenue, Cost Recovery Revenue, and Ancillary Revenue (non-GAAP basis) for the three and six months ended June 30, 2024 and 2023 (in thousands):

      Three Months Ended
    June 30,
      Six Months Ended
    June 30,
        2024     2023     2024     2023
    Total Revenues $ 78,088   $ 69,277   $ 142,548   $ 127,232
                   
    Core Revenue:              
    Renewal Commissions(1) $ 20,591   $ 18,541   $ 36,552   $ 34,359
    Renewal Royalty Fees(2)   36,828     27,552     65,881     50,304
    New Business Commissions(1)   6,682     6,257     12,363     11,774
    New Business Royalty Fees(2)   7,169     6,267     13,402     11,909
    Agency Fees(1)   2,137     2,404     4,048     4,634
    Total Core Revenue   73,407     61,021     132,246     112,980
    Cost Recovery Revenue:              
    Initial Franchise Fees(2)   1,631     3,287     3,875     6,350
    Interest Income   244     417     494     814
    Total Cost Recovery Revenue   1,875     3,704     4,369     7,164
    Ancillary Revenue:              
    Contingent Commissions(1)   2,209     3,971     4,877     5,890
    Other Franchise Revenues(2)   598     581     1,055     1,198
    Total Ancillary Revenue   2,807     4,552     5,933     7,088
    Total Revenues $ 78,088   $ 69,277   $ 142,548   $ 127,232

    (1) Renewal Commissions, New Business Commissions, Agency Fees, and Contingent Commissions are included in "Commissions and agency fees" as shown on the Condensed Consolidated Statements of Operations.

    (2) Renewal Royalty Fees, New Business Royalty Fees, Initial Franchise Fees, and Other Franchise Revenues are included in "Franchise revenues" as shown on the Condensed Consolidated Statements of Operations.

    The following tables show a reconciliation from net income to Adjusted EBITDA and Adjusted EBITDA Margin (non-GAAP basis) for the three and six months ended June 30, 2024 and 2023 (in thousands):

        Three Months Ended
    June 30,
      Six Months Ended
    June 30,
          2024       2023       2024       2023  
    Net Income   $ 10,875     $ 7,180     $ 12,684     $ 6,999  
    Interest expense     1,982       1,709       3,469       3,440  
    Depreciation and amortization     2,632       2,372       5,200       4,465  
    Tax (benefit) expense     2,981       2,301       (5,587 )     2,220  
    Equity-based compensation     6,632       5,872       13,989       12,492  
    Impairment expense           3,628       347       3,628  
    Other (income) expense     (441 )           6,286        
    Adjusted EBITDA   $ 24,661     $ 23,062     $ 36,388     $ 33,244  
    Net Income Margin(1)     14 %     10 %     9 %     6 %
    Adjusted EBITDA Margin(2)     32 %     33 %     26 %     26 %

    (1) Net Income Margin is calculated as Net Income divided by Total Revenue ($10,875/$78,088) and ($7,180/$69,277) for the three months ended June 30, 2024 and 2023. Net Income Margin is calculated as Net Income divided by Total Revenue ($12,684/$142,548) and ($6,999/$127,232) for the six months ended June 30, 2024 and 2023.
    (2) Adjusted EBITDA Margin is calculated as Adjusted EBITDA divided by Total Revenue ($24,661/$78,088), and ($23,062/$69,277) for the three months ended June 30, 2024 and 2023, respectively. Adjusted EBITDA Margin is calculated as Adjusted EBITDA divided by Total Revenue ($36,388/$142,548), and ($33,244/$127,232) for the six months ended June 30, 2024 and 2023.

    The following tables show a reconciliation from basic earnings per share to Adjusted EPS (non-GAAP basis) for the three and six months ended June 30, 2024 and 2023. Note that totals may not sum due to rounding:

        Three Months Ended
    June 30,
      Six Months Ended
    June 30,
          2024     2023     2024     2023
    Earnings per share - basic (GAAP)   $ 0.25   $ 0.15   $ 0.32   $ 0.15
    Add: equity-based compensation(1)     0.18     0.16     0.37     0.33
    Add: impairment expense(2)         0.10     0.01     0.10
    Adjusted EPS (non-GAAP)   $ 0.43   $ 0.41   $ 0.70   $ 0.58

    (1) Calculated as equity-based compensation divided by sum of weighted average Class A and Class B shares [$6.6 million/(24.7 million + 12.8 million)] for the three months ended June 30, 2024 and [$5.9 million/ (23.7 million + 13.9 million)] for the three months ended June 30, 2023. Calculated as equity-based compensation divided by sum of weighted average Class A and Class B shares [$14.0 million/(24.9 million + 12.8 million)] for the six months ended June 30, 2024 and [$12.5 million/ (23.4 million + 14.1 million)] for the six months ended June 30, 2023.

    (2) Calculated as impairment expense divided by sum of weighted average Class A and Class B shares [$0.3 million/(24.9 million + 12.8 million)] for the six months ended June 30, 2024. Calculated as impairment expense divided by sum of weighted average Class A and Class B shares [$3.6 million/(23.7 million + 13.9 million)] for the three months ended June 30, 2023. Calculated as impairment expense divided by sum of weighted average Class A and Class B shares [$3.6 million/(23.4 million + 14.1 million)] for the six months ended June 30, 2023. No impairment was recorded for the three months ended June 30, 2024.

    Goosehead Insurance, Inc.
    Key Performance Indicators

        June 30, 2024   December 31, 2023   June 30, 2023
    Corporate sales agents < 1 year tenured     157       135       146  
    Corporate sales agents > 1 year tenured     156       165       134  
    Operating franchises < 1 year tenured     89       183       348  
    Operating franchises > 1 year tenured     1,033       1,043       996  
    Total Franchise Producers     1,995       1,957       2,069  
    QTD Corporate Agent Productivity < 1 Year(1)   $ 21,338     $ 13,789     $ 23,664  
    QTD Corporate Agent Productivity > 1 Year(1)   $ 32,146     $ 25,738     $ 33,323  
    QTD Franchise Productivity < 1 Year(2)   $ 23,401     $ 10,975     $ 9,606  
    QTD Franchise Productivity > 1 Year(2)   $ 30,433     $ 21,103     $ 23,348  
    Policies in Force     1,588,000       1,486,000       1,427,000  
    Client Retention     84 %     86 %     88 %
    Premium Retention     99 %     101 %     103 %
    QTD Written Premium (in thousands)   $ 998,874     $ 756,082     $ 767,253  
    Net Promoter Score ("NPS")     91       92       91  

    (1) - Corporate Productivity is New Business Production per Agent (Corporate): The New Business Revenue collected related to corporate sales, divided by the average number of full-time corporate sales agents for the same period. This calculation excludes interns, part-time sales agents and partial full-time equivalent sales managers.

    (2) - Franchise Productivity is New Business Production per Franchise: The gross commissions paid by Carriers and Agency Fees received related to policies in their first term sold by franchise sales agents divided by the average number of franchises for the same period prior to paying Royalty Fees to the Company.





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