ISG Study

Enterprises are planning to nearly double their number of AI-enabled applications by the end of 2024, according to research from Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.

The ISG Market Lens Artificial Intelligence Study found the average large enterprise has an application portfolio of just under 1,800 applications. ISG study respondents said they will enable an average of 488 applications with AI by the end of 2024, up from 250 AI-enabled applications in 2023, representing a shift in AI spending from 2 percent in 2023 to 3.7 percent in 2024.

“Generative AI has made it abundantly clear that use cases for artificial intelligence technology are expansive,” said Steve Hall, chief AI officer, ISG, and host of the event. “To nearly double the number of AI-enabled applications by the end of 2024, enterprises will be enabling four or five applications with AI each week. Most organizations will need help to strike the right balance between AI spending and cost optimization and deliver the expected business results.”

The ISG AI Impact Summit, September 9–10, at the Park Plaza Victoria London, will welcome leaders from Scottish Water, Bupa, BP, Barilla Group, AstraZeneca, Danske Bank, HelloFresh, Bosch Global Software Technologies, Diageo, Jaguar Land Rover, IHG, London Stock Exchange Group (LSEG), Newcross Healthcare and more, to share perspectives on how they plan to implement AI, drive change and deliver meaningful results.

Scottish Water Chief Technology Officer John Cairney will join Hall for the first session of the event – a discussion of the utility’s practical AI deployment and the trajectory of AI across the utilities sector.

The next session, “AI's Role in Intelligent Outsourcing,” will ask roundtable participants Axel Philip, strategy director, Danske Bank; Arsalan Baig, global data science and AI manager, Barilla Group, and Clare Simmons, group head of vendor management at Bupa, how AI will shape the future of the business outsourcing services sector.

The ISG Startup Challenge will round out day one, featuring entrepreneurs pitching their business innovations to a panel of judges for an audience vote. David Sully, CEO, Advai, which assesses AI failures so clients can improve their AI systems’ trustworthiness, will face off against James Drayson, CEO and co-founder of Appella AI, which develops ethical and responsible conversational AI for the customer service, cybersecurity, legal and healthcare sectors.