ServiceNow Announces Powerful Data Enhancements to Unlock Value With Ultra-Scale and Performance

ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced powerful data enhancements to the Now Platform designed to unlock value with ultra-scale and performance. New capabilities in this next-generation data layer include RaptorDB Pro high-performance database, with early use cases demonstrating a 53% improvement in overall transaction times, 27X faster pulling of reports, analytics, and list views, and 3X increase in transactional throughput across workflows, enabling more users and more workflows on ServiceNow instances. Future elements will include a unified Knowledge Graph that connects enterprise-wide events, operations, and people data for real-time personalization. The announcement was unveiled alongside the launch of the ServiceNow Now Platform Xanadu release, which introduced hundreds of additional new AI and automation innovations for ServiceNow.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240910738918/en/

(Graphic: Business Wire)

RaptorDB Pro, available today, delivers significant innovation in performance and scale, enabling customers to centralize operational data and analytics onto the ServiceNow platform so more employees can access real-time, contextual insights from the same data that powers their workflows. With RaptorDB Pro, employees can execute complex analytics without lag, which results in quicker answers to their most challenging questions.

“The future of business is AI-powered, and databases must evolve to meet the scale required by today’s complex data environments,” said Pat Casey, chief technology officer and executive vice president, DevOps at ServiceNow. “These capabilities set a new standard for transforming data processing, AI inferencing, and analytics. With these improvements, customers can scale their workflows with speed, connectivity, and personalization on the ServiceNow platform.”

Driving data scale and speed for complex AI use cases

The need for more robust data platforms that can handle vast amounts of information, perform complex analyses quickly, and optimize for better workflow performance has increasingly become a requirement in today’s AI-driven landscape. At the same time, Now Assist, ServiceNow’s GenAI experience, is delivering tangible increases in productivity, self-service, case deflection, developer innovation, and cost efficiencies. As customer needs and demand for Now Assist have grown, ServiceNow is evolving to meet them with new and improved platform performance and corresponding database scale and sophistication capabilities built for the AI era.