TELUS Digital Expands Partnership with Sumsub to Deliver End-to-End Identity Verification and Fraud Prevention Solutions

TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading global technology company specializing in digital customer experiences, today announced it has expanded its partnership with Sumsub, a full-cycle verification platform that secures the whole user journey. The partnership further enables TELUS Digital to deliver seamless, end-to-end trust and safety solutions to its clients to help keep their customers and companies safe while meeting global compliance requirements.

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TELUS Digital and Sumsub expand partnership to deliver secure, scalable fraud prevention solutions.

Since 2024, TELUS Digital has been successfully using Sumsub’s platform to support the secure ID verification and onboarding of its global AI community performing remote tasks. With this expanded partnership, these same capabilities are now available to TELUS Digital’s clients in industries where customer trust and compliance are critical factors, including banking, financial services and insurance, and telecom.

Global demand for digital identity tools is surging, driven by rising instances of fraud, regulatory pressures, and the rising need for secure, scalable onboarding, according to a 2025 Everest Group report.

“As fraud becomes more sophisticated, our clients need seamless, secure, and compliant ways to onboard customers and employees, and verify identities at scale,” said Monty Hamilton, Chief Product and Marketing Officer, TELUS Digital. “Recent global research we commissioned shows that in 2025, the majority of large enterprise CX decision-makers are prioritizing and investing in ID verification and fraud detection capabilities, underscoring how critical these capabilities have become. This partnership with Sumsub reflects our broader approach of fusing expert human talent with advanced, AI-powered technologies to empower our clients to address increasingly complex and frequent digital attacks and threats, helping them stay focused on serving their customers with confidence.”

ID verification and fraud prevention may help drive operational savings and financial gains

TELUS Digital clients can now benefit from the company’s full suite of ID verification and fraud prevention tools, which can be strategic drivers of both cost efficiency and revenue expansion, including:

• Faster customer onboarding through real-time ID verification, face matching, and biometric authentication, streamlining Know Your Customer (KYC) and Know Your Business (KYB) processes to verify individuals and businesses quickly and securely, lowering operational costs.
• Simplified compliance with automated checks of customers against global watchlists, sanctions databases, and anti-money laundering (AML) regulations, helping clients meet regulatory requirements with confidence, potentially avoiding costly penalties and legal expenses.
• Advanced fraud detection that flags high-risk activity, such as forged documents, inconsistent geolocation data, or duplicate identities, leading to fewer and smaller financial losses for businesses.
• Flexible setup options that allow clients to integrate these tools into their existing systems, through full API connections, low-code platforms, or customizable configurations for technical and compliance teams.

Responding to the rise of fraud

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