TELUS Digital Expands Partnership with Sumsub to Deliver End-to-End Identity Verification and Fraud Prevention Solutions - Seite 2

Industry-wide fraud is rising, and technology is making it easier to deploy and harder to detect. Last year, 67% of firms reported a fraud increase, and businesses lost an average of about $300,000 per fraud event, according to Sumsub's Identity Fraud Report 2024. This uptick is being driven by AI-powered scams like deepfakes, synthetic identities, and advanced social engineering tactics that are harder to detect using traditional tools.

At the same time, companies are under mounting pressure to catch fraud early, or absorb the financial losses. In the UK, mandatory reimbursement rules for authorized push payment (APP) fraud, where customers are tricked into sending money to scammers, came into effect in October 2024. Similar regulations are advancing in the EU under the Payment Services Regulation, and in the U.S. through the Protecting Consumers from Payment Scams Act.

“Across industries, organizations are facing growing expectations to strengthen compliance, reduce fraud risks, and onboard customers quickly without adding operational complexity,” said Andrew Sever, co-founder and CEO of Sumsub. “Through our expanded partnership with TELUS Digital, we’re making it easier for clients to meet those demands with flexible, integrated tools that support secure onboarding, real-time verification, and early fraud detection, without disrupting the customer experience.”

TELUS Digital partners with innovative brands to manage risk, reputation, security and safety. With more than 78,000 global team members and an established ecosystem of technology partners, we apply a fusion of human expertise and advanced technologies to safeguard trust. Our Trust & Safety solutions include, but are not limited to: fraud detection, Know Your Customer (KYC), Know Your Business (KYB), anti-money laundering (AML), content moderation, ID verification and access management, and a full suite of digital security services.

To learn more about our solutions and suite of ID verification and fraud prevention solutions we are offering through our expanded partnership with Sumsub, visit: telusdigital.com/solutions/trust-safety-security/financial-crime-and-compliance

Read TELUS Digital's report, Safety in numbers, for global insights on 2025 trends in trust and safety, including ID verification and fraud prevention.

About TELUS Digital

TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that deliver value for our clients. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include customer experience management, digital solutions, such as cloud solutions, AI-fueled automation, front-end digital design and consulting services, AI & data solutions, including computer vision, and trust, safety and security services. Fuel iX is TELUS Digital’s proprietary platform and suite of products for clients to manage, monitor, and maintain generative AI across the enterprise, offering both standardized AI capabilities and custom application development tools for creating tailored enterprise solutions.