ServiceNow Enhances Its Workflow Data Fabric With New Ecosystem to Power AI agents and Workflows With Real-Time Intelligence

Knowledge 2025 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2025, ServiceNow (NYSE: NOW), the AI platform for business transformation, unveiled new Workflow Data Fabric capabilities, including a data ecosystem built to power AI agents and workflows with real-time intelligence. The new Workflow Data Network is a broad ecosystem of data platforms, applications, and enterprise tools that enhance Workflow Data Fabric and connect, understand, and take action from any data source, all on the ServiceNow AI Platform. To help customers better manage data assets in this agentic AI era, ServiceNow also announced its intent to acquire data.world to deliver innovative data catalog and governance solutions.

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As AI adoption accelerates, enterprises face a critical challenge: siloed and inaccessible data limits the effectiveness of AI and workflows, slows decision-making, and hinders innovation. Gartner predicts that through 2026, organizations will abandon 60% of AI projects due to a lack of AI-ready data.¹ Workflow Data Network directly addresses this challenge by connecting a powerful ecosystem of trusted data partnerships, enabling secure and compliant activation of data across environments. By embedding external data into workflows, it empowers AI agents with full context – helping to ensure more informed decisions, faster actions, and greater accuracy. This enhanced insight helps accelerate decision-making and boost ROI, enabling organizations to unlock the full potential of AI-driven workflows.

“As part of the Workflow Data Network, ServiceNow is working with some of the largest companies in the world to eliminate data silos head-on, enabling enterprises to accelerate AI adoption at scale,” said Gaurav Rewari, senior vice president and general manager of data and analytics products at ServiceNow. “By providing AI and workflows with real-time access to data from any source, ServiceNow unlocks the ability to act on insights faster and more effectively, empowering customers to make quicker, more confident decisions and respond to solve problems with greater agility and precision.”