ServiceNow Launches Autonomous AI Agents for Security and Risk to Accelerate Enterprise Self-Defense

Knowledge 2025 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2025, ServiceNow (NYSE: NOW), the AI platform for business transformation, launched a new, agentic chapter in enterprise security and risk, introducing AI agents to power the rise of self-defending enterprises. The new agents, available within ServiceNow’s industry-leading Security and Risk solutions, are designed to improve consistency, identify insights, and reduce response times. Partnerships with Microsoft and Cisco, along with expanded security and compliance capabilities from ServiceNow, accelerate the shift from reactive defense to autonomous resilience, providing organizations with robust, efficient, and ethical solutions.

Today, threats are often detected after damage is done, and compliance gaps surface only during audits. Cybersecurity teams, already stretched thin trying to keep up with the evolving threat landscape, are drowning in alerts and manual tasks, which can slow response times and mask critical risks. According to IDC’s Worldwide SOAR and Firewall Automation Market Shares, 2023 report (doc #US52710424, December 2024), “ServiceNow Security Operations enables comprehensive orchestration across hundreds of security tools and applications available through the ServiceNow store. This orchestration capability allows organizations to integrate their existing security tools into a single platform, streamlining workflows and enabling coordinated responses across systems.”

ServiceNow's deep expertise in orchestrating complex, cross-functional processes at scale is the foundation for how AI agents are designed to act with speed and precision across the enterprise. By automating responses to vulnerabilities and building dynamic playbooks for incident resolution, ServiceNow is transforming the way enterprises manage security, risk, and compliance in a world where seconds matter.

“AI is rewriting the rules of cybersecurity and risk management,” said Lou Fiorello, group vice president and general manager of security and risk products at ServiceNow. “CISOs are looking to use AI to drive productivity and improve their protection and response capabilities —amplifying impact at scale. That’s why ServiceNow is delivering new security outcome-focused AI agents, with the right level of human oversight, on a single platform – so organizations can move faster, respond smarter, and stay ahead of evolving threats.”