ISG to Publish Report on Supply Chain Service Providers

Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers that are helping enterprises make their supply chains more resilient and adaptable amid rapid changes in technology and global business.

The study results will be published in a series of comprehensive ISG Provider Lens reports, called Supply Chain Services, scheduled to be released in September 2025. The reports will cover companies offering services including supply chain consulting, operations modernization and the implementation of transportation management and circular supply chain systems.

Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

Companies face growing uncertainty from geopolitical and economic disruptions, including rising tariffs, even as they come under pressure to make supply chains more efficient and sustainable. Many are using specialized consulting services and new technologies, including AI, to remain competitive in this crucial, complex aspect of business operations. Enterprises want modular, scalable solutions suited to their digital maturity and industry-specific requirements.

“The supply chains of the future will need to adapt to constant change,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “To remain competitive, enterprises are seeking service providers that can make their supply chains more agile, efficient and resilient.“

ISG has distributed surveys to more than 100 supply chain service providers. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing the supply chain services the typical enterprise is buying, based on ISG’s experience working with its clients. The four quadrants are:

• Supply Chain Operations Modernization Services, evaluating providers of consulting, implementation and managed services to transform supply chain operations. Leading providers use AI, automation and analytics to optimize processes and deliver real-time insights, enhancing visibility and compliance.
• Supply Chain BPO Services, assessing providers of outsourced business processes including procurement, order fulfillment, transportation, customer service and logistics management. Providers must be able to integrate technologies such as AI, automation, chatbots, predictive analytics and natural-language processing.
• Circular Supply Chain Services, covering providers that help enterprises make their operations more sustainable through reuse, recycling and remanufacturing. Providers focus on building capabilities such as resource efficiency, waste reduction, traceability and reverse logistics.
• Supply Chain TMS Implementation Services, evaluating providers that help clients put transportation management systems in place to overcome operational, regulatory and cost challenges related to transportation. TMS requirements include addressing regional issues such as major tax changes, high logistics costs and limited carrier availability.

Geographically focused reports from the study will cover the global supply chain services market and examine products and services available globally and in Brazil. ISG analysts Tarun Vaid, Sidney Nobre, Mamtha R, Rafael Rigotti, Sumit Kumar and Vaishnavi G K will serve as authors of the report.