AI Platforms Becoming Strategic to Business, ISG Says

As AI adoption and deployment surge, enterprises need to select the right AI platform to maximize the value of their people, processes and data, according to new research from global AI-centered technology research and advisory firm Information Services Group (ISG) (Nasdaq: III).

The ISG Buyers Guides for AI Platforms, produced by ISG Software Research, provide the rankings and ratings of over 30 software providers and their products to support assessment and selection for enterprise use of AI. The research finds that the growing awareness of generative AI in recent years has intensified companies’ focus on developing, deploying and maintaining all kinds of AI applications. Organizations are increasingly adopting AI platforms to translate AI concepts into opportunities for increased innovation and productivity.

“Fewer than one in five enterprises is at the highest level of innovation in using analytics and data,” said David Menninger, executive director, ISG Software Research. “AI capabilities — along with improved skills and processes — let companies tap into rapid, ongoing advancements in this area.”

AI has existed for many decades, but its adoption and use have grown significantly since scale-out computing and object storage made it economically feasible for more enterprises to collect and process massive amounts of data, the research finds. More recently, GenAI has made AI more accessible and easier for employees and the public to use. Enterprises are on board for this transition: 85 percent of companies consider investment in GenAI important or critical in the next 24 months, ISG says.

Comprehensive AI platforms help enterprises access and prepare data for AI models, train and test those models, and then deploy and maintain them, the report says. In all phases of development and operation, qualified AI platforms ensure all models comply with internal policies and regulatory requirements, including retraining and redeployment as needed to bring them back into compliance. Platform providers will be important to many AI initiatives as companies race to adopt the technology. Through 2027, more than half of enterprises will realize they lack sufficient AI skills and will make new investments to avoid being surpassed by rivals, ISG has found.