ISG to Study Providers of Strategic Insurance Services

Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched four research studies examining providers of services that address the complex needs of insurance enterprises.

The study results will be published in four ISG Provider Lens reports: Insurance Global Capability Centers (GCCs) by Service Providers, Insurance GenAI and Agentic AI Services, Insurance Services Specialists and Insurance Digital Engineering Services. The reports are scheduled to be released in November 2025.

Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

The insurance services ecosystem is evolving to address demands for streamlined processes, enhanced customer interactions and greater adaptability. Insurance companies increasingly use GCCs as essential hubs to boost operational efficiency. The integration of advanced AI technologies, such as generative AI and agentic AI, has become crucial for enhancing customer experience and operational resilience. Enterprises are seeking insurance services specialists to address skills gaps through tailored solutions. At the same time, digital engineering is transforming the industry by streamlining design-to-execution processes.

“Insurance enterprises are navigating a steep landscape of digital transformation, embracing advancements in AI and digital engineering,” said Iain Fisher, director at ISG. “Providers play a crucial role in fostering these capabilities, ensuring that companies are equipped to thrive in a rapidly changing environment.”

ISG has distributed surveys to more than 100 providers for the four studies. Working in collaboration with ISG’s global advisors, the research team will produce four reports, each with one or more quadrants representing the strategic services insurance enterprises are buying, based on ISG’s experience working with its clients. The four reports are:

Insurance Global Capability Centers (GCCs) by Service Providers: This report will cover providers offering services for GCC setup, optimization and transformation. It will include one quadrant:

• Insurance GCC CaaS: Setup-Run-Optimize-Transform-Transfer, evaluating providers that use a capability-as-a-service (CaaS) approach to support GCC setup and operation from end to end. These providers enable streamlined GCC operations, offer frameworks for continuous improvement using Lean and Six Sigma methodologies and align GCC capabilities with industry trends and organizational goals.

Insurance GenAI and Agentic AI Services: This report will explore GenAI and agentic AI development and deployment services. It will include two quadrants: